Terra Cranford
Amarillo,TX
Summary
Business management professional with 17 years of experience in customer sales, operations, and home health care. Expertise in client relationship building and operational efficiency, leading teams to exceed performance targets. Proven track record in sales strategies that boost revenue and enhance quality of life. Focused on delivering exceptional service and driving business success through strategic planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ceo & Founder
Cranford Cleaning Services
03.2022 - Current
- Increased revenue 35% via targeted marketing and sales initiatives.
- Established customer loyalty program, enhancing retention 25%.
- Executed business strategies, raising profits 15%.
- Cultivated partnerships to expand services and market reach.
- Managed financial operations, including budgeting and cost control.
Home Health Aide
Brookhaven CareHome
06.2020 - 03.2022
- Assist elderly, disabled clients with daily activities at home.
- Support cleaning, cooking, personal care, dressing, movement.
- Provide secure transportation for medical visits and errands.
- Monitor medication intake, document vital signs at least 3x a day and report any observations into a daily log
Sales Manager
George's Shoes
10.2010 - 04.2020
- Trained team of 8 in customer service and sales techniques.
- Managed product displays and ensured stocked sales floor.
- Boosted sales by 20% annually through consultative selling.
- Built client base of 50+ loyal customers.
- Established relationships for exclusive patronage and satisfaction.
Education
Associate of Applied Science - Business Management
Amarillo College
Amarillo, TX05.2017
Skills
- Experienced with Microsoft Office applications
- Effective team player
- Strong verbal communication
- Quickly adjusting to change
- Strategic management
- Home health care administration
- Client relationship building
- Operations management
- Leadership and people development
- Relationship and team building
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Business Management Marketing Skills Certificate| Amarillo College | December 2025
- Microsoft Office Specialist (MOS) | Amarillo College| May 2017
Power Church Volunteer Award
Awarded for going above and beyond to serve at our church, volunteer time outside in our community, led bible study class and always willing to help someone in need.
Timeline
Ceo & Founder
Cranford Cleaning Services
03.2022 - Current
Home Health Aide
Brookhaven CareHome
06.2020 - 03.2022
Sales Manager
George's Shoes
10.2010 - 04.2020
Associate of Applied Science - Business Management
Amarillo College
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