TERRA CUMMINGS
Eureka,CA
Summary
Proficient in managing patient interactions and streamlining administrative processes. Strong organizational skills ensure accurate cash handling, appointment scheduling, and record maintenance, contributing to enhanced customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Admin/Front Desk
North Coast Dentists
Eureka, USA
01.2026 - Current
- Answered phones and scheduled appointments, processed payments and prepared daily deposits, checked patients in and out, verified insurance, and built new insurance plans within Dentrix.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Branch Coordinator
Apria Healthcare
Eureka, USA
10.2025 - 01.2026
- Answered phone calls, placed orders over phone and in person, processed payments to ensure efficient service.
- Coordinated patient intake processes for home healthcare services.
- Managed scheduling of equipment deliveries and pickups for patients.
- Maintained accurate patient records within healthcare management systems.
Patient Coordinator
Advantage Dental
Coos Bay, USA
10.2024 - 07.2025
- Scheduled appointments, answered phone calls, and resolved patient complaints, ensuring compliance with HIPAA guidelines.
- Coordinated patient schedules to optimize clinic workflow and enhance service delivery.
- Managed patient records using electronic health record systems for accurate documentation.
- Facilitated communication between patients and dental staff to address inquiries and concerns.
Production Assistant / Loan Processor
Neo Home Loans
Eureka, USA
07.2018 - 09.2023
- Protected confidentiality while collecting financial information, processing loan applications, scheduling appointments, answering phones, and delivering administrative support to loan officers and staff.
- Assisted in coordinating loan documentation for timely processing.
- Supported team in managing client communications and inquiries effectively.
- Organized schedules for meetings between clients and loan officers.
Universal Associate III
Umpqua Bank
Eureka, USA
10.2007 - 07.2018
- Processed daily transactions, opened and closed accounts, issued cashier checks, and managed wire transfers and safe deposit boxes to ensure accurate financial operations.
- Assisted customers with account inquiries and transactions at Umpqua Bank.
- Processed deposits, withdrawals, and loan payments efficiently for clients.
- Maintained accurate records of customer interactions and transactions daily.
Education
High School -
Eureka High School
Eureka01-2003
Skills
- Dentrix proficiency
- Insurance verification
- Payment processing
- Appointment scheduling
- Patient intake coordination
- File organization
- Client relationship management
- Confidential information handling
Leadership Education
High School Diploma, Eureka High School, 2003
Timeline
Admin/Front Desk
North Coast Dentists
01.2026 - Current
Branch Coordinator
Apria Healthcare
10.2025 - 01.2026
Patient Coordinator
Advantage Dental
10.2024 - 07.2025
Production Assistant / Loan Processor
Neo Home Loans
07.2018 - 09.2023
Universal Associate III
Umpqua Bank
10.2007 - 07.2018
High School -
Eureka High School