Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terra Frohmiller

Kannapolis,North Carolina

Summary

Detail-oriented professional experienced in overseeing and improving office services. Intentional and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

Overview

9
9
years of professional experience

Work History

Photo/WiFi Support

Velocity
Kannapolis, NC
09.2023 - 01.2024
  • Checked work orders and communicated with prior shift to assess work needs for day.
  • Ensured compliance with corporate policies regarding data security and privacy regulations.
  • Configured, monitored, and troubleshot wireless LANs and access points.
  • Coordinated with vendors to troubleshoot hardware and software related problems.
  • Troubleshot and resolved printer hardware issues.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Provided technical support to customers regarding their printer-related questions or concerns.
  • Diagnosed problems with wireless networks and resolved them quickly and efficiently.
  • Called and consulted with clients regarding equipment details, needs and problems.

Repair Representative

Spectrum
Middletown, NY
04.2020 - 08.2023
  • Assisted customers with installation of repaired items upon completion of work.
  • Attended training sessions to stay up-to-date on the latest repair techniques.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided technical support to customers via phone and email, resolving issues in a timely manner.
  • Performed troubleshooting on malfunctioning customer equipment, determining necessary repairs and replacements.

Sales Marketer

Homefix Custom Remodeling
Norfolk, VA
03.2019 - 03.2020
  • Ensured compliance with all relevant laws and regulations related to sales operations.
  • Provided guidance on pricing structures and discounts designed to increase profitability.
  • Attended marketing-related networking events to build company presence in community and foster relationships with prospective customers.
  • Generated leads through door-to-door sales.

Service Receptionist

Mercedes Benz of Virginia Beach
Virginia Beach, VA
03.2018 - 02.2019
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Processed payments and updated accounts to reflect balance changes.
  • Performed basic clerical duties such as filing, copying, faxing, scanning documents.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Answered incoming calls and transferred calls to appropriate departments or personnel.
  • Maintained daily calendars, set appointments with clients.

Store Manager

UCOMM Cricket Wireless Authorized Retailer
Virginia Beach, VA
10.2017 - 08.2018
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Maintained accurate records of employee performance reviews.
  • Planned special promotions or discounts based on market trends.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Sales Representative

it's EID Inc. Cricket Wireless Authorized Dealer
Elk Grove, CA
04.2016 - 09.2017
  • Negotiated pricing contracts with customers to maximize profits.
  • Placed special orders or called other stores to find desired items.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Provided technical support for customers using the company's products or services.

Administrative Manager

Natomas Music Square
Sacramento, CA
10.2014 - 04.2016
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Assisted in the recruitment process by reviewing resumes and conducting interviews.
  • Created and maintained filing systems for employee records, financial reports, and other documents.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.

Education

Associate of Arts - Event Planning

New York Institute of Art And Design
New York, NY
01-2023

High School Diploma -

Galt High School
Galt, CA
06-2014

Skills

  • Technical Troubleshooting
  • Sales Development
  • Employee Training
  • Shift Scheduling
  • Work Planning and Prioritization

Timeline

Photo/WiFi Support

Velocity
09.2023 - 01.2024

Repair Representative

Spectrum
04.2020 - 08.2023

Sales Marketer

Homefix Custom Remodeling
03.2019 - 03.2020

Service Receptionist

Mercedes Benz of Virginia Beach
03.2018 - 02.2019

Store Manager

UCOMM Cricket Wireless Authorized Retailer
10.2017 - 08.2018

Sales Representative

it's EID Inc. Cricket Wireless Authorized Dealer
04.2016 - 09.2017

Administrative Manager

Natomas Music Square
10.2014 - 04.2016

Associate of Arts - Event Planning

New York Institute of Art And Design

High School Diploma -

Galt High School

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Terra Frohmiller