Terra Gerarde
Erie,PA
Summary
Dynamic professional with a proven track record at Pirrello Enterprises, excelling in document scanning and data accuracy. Demonstrated strong teamwork and problem-solving skills, enhancing productivity through optimized workflows. Committed to delivering exceptional customer service and maintaining high standards of confidentiality and precision in all tasks.
Overview
12
12
years of professional experience
Work History
Scanner
Pirrello Enterprises
10.2021 - 03.2022
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Minimized errors through careful attention to detail during the document preparation process prior to scanning.
- Maintained high accuracy levels with thorough quality checks on scanned documents.
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
- Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
Call Center Representative
Dial America
11.2018 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Crew Member
Burger King
08.2013 - 02.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Increased customer satisfaction with prompt and accurate order taking.
Day Care Assistant
Mercyhurst Child Learning Center
09.2010 - 03.2011
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Restocked supplies and personal hygiene products for use by students.
Education
High School Diploma - General Studies
McDowell High School
Erie, PA06.2008
Skills
- Teamwork orientation
- Information gathering
- Accuracy and precision
- Analytical mindset
- Multitasking Abilities
- Time management
- Data logging
- Teamwork
- Customer service
- Problem-solving
- Reliability
- Organizational skills
- Active listening
- Decision-making
- Document scanning
Timeline
Scanner
Pirrello Enterprises
10.2021 - 03.2022
Call Center Representative
Dial America
11.2018 - 02.2019
Crew Member
Burger King
08.2013 - 02.2014
Day Care Assistant
Mercyhurst Child Learning Center
09.2010 - 03.2011
High School Diploma - General Studies
McDowell High School
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