Terra Gertz
Yukon,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Property Manager
SecurCare Self Storage
Oklahoma City, OK
05.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Store Manager
Caseys General Stores Inc
Yukon, OK
02.2019 - 03.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Receptionist
Superior Exterior Insurance Restoration
Oklahoma City, OK
03.2020 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Dispatcher Office Assistant
Brown West Logistics
Las Vegas, NV
09.2018 - 10.2019
- Directed dispatching, routing and tracking of fleet vehicles.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Completed daily logs for management review.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
No Degree - Nursing
Bakersfield College
Bakersfield, CAGED -
Bakersfield Adult Schools
Bakersfield, CA09.2009
Timeline
Property Manager
SecurCare Self Storage
05.2021 - Current
Receptionist
Superior Exterior Insurance Restoration
03.2020 - 02.2021
Store Manager
Caseys General Stores Inc
02.2019 - 03.2022
Dispatcher Office Assistant
Brown West Logistics
09.2018 - 10.2019
No Degree - Nursing
Bakersfield College
GED -
Bakersfield Adult Schools
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