Terra Graham
Johnsonville,SC
Summary
Aimed to contribute to customer satisfaction and service excellence while further developing customer service skills.
Professional processing expert prepared to bring high level of precision and efficiency to new role. History of optimizing workflow and ensuring accuracy of data management, contributing to improved operational outcomes. Known for effective collaboration and adaptability to meet evolving business needs, showcasing strong analytical and organizational skills.
Overview
21
21
years of professional experience
Work History
Processing Specialist
Assurant
05.2016 - Current
- Processed insurance claims efficiently, ensuring compliance with company policies and regulatory requirements.
- Reviewed documentation for accuracy, minimizing errors and enhancing processing speed.
- Collaborated with cross-functional teams to streamline workflow and improve operational efficiency.
- Conducted data entry tasks using proprietary software, maintaining high levels of accuracy and attention to detail.
- Assisted in training new team members on processing procedures and best practices.
- Identified areas for process improvement, contributing to enhanced productivity within the department.
- Contributed to team success by consistently meeting or exceeding productivity targets and quality standards.
- Demonstrated adaptability by quickly learning new software programs as needed for various processing assignments.
- Managed multiple priorities effectively, ensuring all tasks were completed accurately within established deadlines.
Hazard Insurance Specialist
Asssurant
05.2005 - 10.2013
- Made outbound calls to insurance company to verify policy information
- Updated policy information as needed
- Made sure insurance payments were made out of policyholder’s escrow account
- Processed paperwork
Customer Service Representative
T-Mobile
01.2009 - 11.2012
- Answered inbound calls
- Identified and resolved customer related issues
- Developed and maintained knowledge of wireless services and equipment
- Kept customers up to date on the newest wireless accessories
Customer Service Representative
Client Logic
05.2005 - 12.2008
- Answered inbound calls
- Verified customers account information
- Answered customers questions in reference to account and billing issues
- Processed customers payments
- Tried to retain customers from cancelling internet account by offering a one-time complimentary service
Cashier
Piggly Wiggly
06.2005 - 04.2007
- Greeted customers
- Operated cash register
- Balanced cash drawer at the end of my shift
- Kept work station cleaned
- Responsible for all cash intake
- Trained new employees and performed other duties assigned by management
Education
Diploma -
Hannah-Pamplico High School
Pamplico, SC05.2006
Skills
Facilitated comprehensive customer service training programs to enhance team performance
Timeline
Processing Specialist
Assurant
05.2016 - Current
Customer Service Representative
T-Mobile
01.2009 - 11.2012
Cashier
Piggly Wiggly
06.2005 - 04.2007
Hazard Insurance Specialist
Asssurant
05.2005 - 10.2013
Customer Service Representative
Client Logic
05.2005 - 12.2008
Diploma -
Hannah-Pamplico High School