Terra Greenman
Wakefield,MA
Summary
Dedicated Security Officer with a strong sense of integrity and proven leadership capabilities. Leverages expertise to enhance the safety and well-being of individuals in diverse environments. Adapts seamlessly to changing situations and thrives under pressure, consistently meeting tight deadlines while maintaining a high standard of performance. Skilled in conflict resolution, emergency response, and fostering positive relationships with staff and visitors. Committed to continuous professional development and implementing best practices to ensure a secure environment.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Lahey Hospital & Medical Center
Burlington, MA
09.2022 - Current
- Safety Management: Maintained a secure environment for patients, visitors, and staff.
- Risk Reporting: Identified and reported potential hazards to prevent injuries.
- Emergency Assistance: Provided support during emergencies and managed response efforts.
- Facility Inspections: Conducted routine rounds to identify and address unsafe conditions.
- Patient Safety Education: Informed patients about safety guidelines and developed safety plans for high-risk individuals.
- Staff Training: Trained new employees on patient safety protocols and educated staff on safety techniques.
- Rapid Response: Quickly addressed alarms, calls, and patient requests to ensure timely support.
- Compliance Audits: Managed monthly fire extinguisher audits to ensure regulatory compliance and readiness.
Public Safety Officer
Boston Medical Center Hospital
Boston, MA
11.2021 - 09.2022
- Incident Reporting: Prepared detailed reports following investigations to ensure accountability and improve safety protocols.
- Training Participation: Completed training in public safety, including first aid and CPR certification.
- Effective Communication: Radio transmissions were used for coordinated patrols and immediate response to incidents.
- Building Inspections: Conducted inspections to identify signs of intrusion or vandalism, enhancing security measures.
- Suspicious Activity Investigation: Investigated disturbances and criminal activities to protect patient and staff safety.
- Emergency Response: Responded swiftly to alarms and calls for assistance, prioritizing patient and facility security.
- Professional Interaction: Engaged courteously with students, staff, and visitors to foster a secure environment.
- Incident Record Maintenance: Kept comprehensive records of incidents, including times, locations, and suspect descriptions.
- First Aid Provision: Administered first aid and CPR as needed until medical personnel arrived.
- Restricted Area Access Control: Verified identification for visitors entering secure areas to ensure safety.
- Crisis Management: Responded to public safety situations, supporting the restoration of order and security.
Receiving Team Manager
Macys Department Store
Burlington , MA
07.2019 - 11.2021
- Team Management: Led and trained a team of 10 receiving clerks on procedures.
- Record Maintenance: Kept accurate daily, weekly, and monthly shipment records.
- Safety Compliance: Ensured safety regulations were followed during loading and unloading.
- Efficiency Improvement: Developed strategies to enhance warehouse operations.
- Attendance Oversight: Monitored attendance and addressed tardiness or absenteeism.
- Quality Control: Conducted checks on incoming items for accuracy before stocking.
- Productivity Enhancement: Identified opportunities to increase productivity and reduce costs.
- Inventory Handling: Managed receiving and staging of inventory for storage or sales.
- Organized Environment: Maintained a safe and organized stockroom.
Assistant Store Manager
Dick's Sporting Goods, Inc
Danvers , MA
04.2017 - 07.2019
- Store Operations Management: Oversaw daily operations, including customer service, inventory management, and staff scheduling.
- Sales Monitoring: Ensured high customer satisfaction and quality through active sales oversight.
- Profitability Strategies: Developed initiatives to boost profitability by analyzing financial data and implementing cost-saving measures.
- Team Supervision: Managed and trained staff to maintain high customer service standards.
- Customer Complaint Resolution: Addressed and resolved customer issues promptly during store hours.
- Safety Compliance: Ensured adherence to safety regulations across the store.
- Performance Reviews: Conducted regular staff evaluations to assess progress and set development goals.
- Cross-Department Collaboration: Coordinated promotions and events with other departments.
- Leadership Support: Motivated staff during peak hours to achieve sales targets.
- Cash Handling Oversight: Managed daily cash procedures and reconciled discrepancies.
- Recruitment Assistance: Participated in interviewing candidates for store positions.
Education
Associate of Science - Criminal Justice
Hesser College
Manchester, NH12.2008
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Investigation Leadership
- Patient Safety
- Crisis De-escalation
- Search and Seizure
- Evidence Storage
- Emergency Response
- Experience in Leadership
- Data Analysis
- Logistics Coordination
Accomplishments
- Promoted from Security Officer to Charge Officer, in less than 12-months.
- Promoted from Charge Officer to Supervisor, in less than 2-years.
- Best in Crisis De-escalation Award 2023.
Timeline
Security Supervisor
Lahey Hospital & Medical Center
09.2022 - Current
Public Safety Officer
Boston Medical Center Hospital
11.2021 - 09.2022
Receiving Team Manager
Macys Department Store
07.2019 - 11.2021
Assistant Store Manager
Dick's Sporting Goods, Inc
04.2017 - 07.2019
Associate of Science - Criminal Justice
Hesser College
Bachelor of Science - Psychology
Southern New Hampshire University
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