Terra Harris
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Rideshare Driver
Uber
01.2018 - Current
- Ensure that the vehicle is cleaned to a high standard
- Accept multiple ride requests from a variety of passengers
- Getting the passenger(s) to their destination safely and efficiently is one of the main priorities
- Earned a 4.98-star rating with over 2,000 5 stars in 4 years
- Accomplished this by treating others with respect, kindness, having an upbeat attitude, giving a comfortable and safe ride to their destination
Rideshare Driver
Lyft
01.2018 - Current
- Perform a before inspections of the vehicle before going online
- Once online, accept or decline the request
- Once in the vehicle, getting the passenger(s) to their final destination safely and with no issues is one of many priorities
- Earned a 5-star rating
- Accomplished this by treating others with respect, kindness, having an upbeat attitude, giving a comfortable and safe ride to their destination
Customer Support Agent (Remote)
EightBlack
03.2024 - 07.2024
- Daily tasks include checking emails, conducting company outreach, confirming reservations with clients, answering incoming calls, and promptly resolving issues
- Customer Support Agent proficient in Limo Anywhere and Hudson Software, Google Workspace, and Microsoft Suite
- Experienced in interacting with clients, passengers, dispatch as well as booking reservations
- Handled phone payments for shuttle as well as black car bookings
- Conducted chauffeur coordination, quote tracking through OnePage remotely for EightBlack while utilizing Limo Anywhere
Operation Manager & Chauffeur
D.A. Executive Service
10.2023 - 03.2024
- Daily tasks include checking emails and reservations, conducting company outreach, creating flyers and social media posts, developing spreadsheets and agendas as necessary, confirming reservations with clients, researching strategies to increase company revenue, providing transportation services, organizing company paperwork, answering incoming calls, promptly resolving issues, dispatching drivers, coordinating rides with affiliates, managing accounting matters, and handling all bills
- Operations Manager & logistics specialist with expertise in using Limo Anywhere software, Google Workspace, and Microsoft Office
- Skilled in communication with clients, dispatch, reservations, and company outreach
- Chauffeur duties include checking the car thoroughly to ensure it is in working condition, using Google Maps to navigate, monitoring travel times, road, and weather conditions, maintaining a 100 air mile log, updating vehicle inspection and mileage log books, cleaning cars, using the DriverAnywhere app, communicating with clients, assisting with luggage, and providing meet and greet services
Chauffeur
A Ride in Luxury
02.2023 - 10.2023
- Ensure that the vehicle is cleaned to a high standard
- As ride requests are dispatched, we as the chauffeur, are to accept or decline the ride per our availability
- Ensuring the client(s) get to their destination safely and efficiently is one of our main priorities
- Regular clients that have come to know me request that only I be their chauffeur because of the professional relationship with them
- Before and after a shift we ensure that the vehicles are clean and serviceable
- After a ride is complete and the vehicle is back in the garage, we then do a final detail of both the interior and exterior of the vehicle
Fleet Manager & Senior Chauffeur
BLK LUX Limo Service
09.2022 - 02.2023
- Dispatching runs to drivers as well as interacting with clients and affiliates
- Farming out runs when we had no availability
- Ensuring our drivers are on time to their spot times
- Marketing and training new drivers to company standards
- Ensuring the client(s) get to their destination safely and efficiently
- Working knowledge of the following systems; Limo Anywhere, Driven Anywhere, Driver Anywhere, Google, Office 365, Yelp Business and Google Business
- Earned multiple 5 star ratings on Google review
Education
Certifcation - Certified Nurse Aide
Voyager CNA
Colorado Springs, CO 12.2024 - 03.2025
Associates Degree - Medical Administration Assistant
IntelliTec Medical Institute
Colorado Springs, CO01.2008
High School Diploma -
Rampart High School
Colorado Springs, CO01.2005
Skills
- Attention to Detail
- Goal Oriented
- Multi-tasking
- Active Listening
- Adaptability
- Schedule Management of Employee's
- Clean Driving Record
- Valid Driver's License
- Dependable and Trustworthy
- Efficiency and Time Management
- Schedule Coordination
- Dispatcher Communication
- Communication and Interpersonal Skills
- Customer Relationships
- Teamwork and Collaboration
- Customer-Oriented
- Self Motivation
- Continuous Improvement
- Dependable and reliable
- Customer Support
- Google Maps
- Professionalism
- Decision-Making
- Organizational Skills
- Proficient in Microsoft Office
- Log Book Maintenance
- Effective communication skills
- Strong Working Relationships
- Database Updating
- Clean DMV record
- Punctuality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certifcation - Certified Nurse Aide
Voyager CNA
12.2024 - 03.2025
Customer Support Agent (Remote)
EightBlack
03.2024 - 07.2024
Operation Manager & Chauffeur
D.A. Executive Service
10.2023 - 03.2024
Chauffeur
A Ride in Luxury
02.2023 - 10.2023
Fleet Manager & Senior Chauffeur
BLK LUX Limo Service
09.2022 - 02.2023
Rideshare Driver
Uber
01.2018 - Current
Rideshare Driver
Lyft
01.2018 - Current
Associates Degree - Medical Administration Assistant
IntelliTec Medical Institute
High School Diploma -
Rampart High School
Specialized Training
- Hudson Software
- Limo Anywhere Software
- Google Workspace
- OnePage Software
- Microsoft Suite
- GeoTab Software
- Slack Software
- Hiver Software
- OpenPhone Software
- Dialpad Software
- VPN Software
- Vast Action CRM
References
References available upon request.
Languages
English
Native language
Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteSoftware
Google Workspace
Microsoft
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