Summary
Overview
Work History
Education
Timeline
Generic

Terra Johnson

Midland,TX

Summary

  • Event Planning
  • Accounts Payable
  • Microsoft Office 365
  • Office Management
  • Office Administration
  • Administrative Experience
  • Human Resources Assistant
  • Win A/R
  • QuickBooks (limited)
  • Account Reconciliation
  • Bookkeeping
  • Accounts Payable
  • Typing
  • Accounts Receivable
  • Payroll
  • Fundraising
  • Accounting (limited)

Overview

12
12
years of professional experience

Work History

Office Manager

JTP LLC Porter's
Alpine, TX
04.2016 - 11.2023
  • Provided high quality support to our customers and team members, making our location the #4 in volume sales out of 800 AFI Foods Network locations.
  • Provided administrative support to management team including preparing reports and assisting with confidential matters, servings as an on premise HR assistant.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained filing system for records, correspondence, and properly adhering to IRS audit retention guidelines.
  • Performed general bookkeeping duties such as daily sales checkup spreadsheet and store charge account balancing using Win A/R and Encore.
  • Produced thorough, accurate and timely reports of inventory, daily paperwork and employee retention through hires, terminations, documentations and certifications.
  • Reviewed completed work to verify consistency, quality and compliance before submission to corporate office.
  • Monitored payments due from clients and promptly contacted clients with past due payments on store charge accounts and one commercial rental property.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day by keeping a thorough accounting of the safe and tills.
  • Provided training to new hires on office policies, procedures, and job requirements set by corporate guidelines.
  • Created spreadsheets in Excel to track data such as hours worked, billing for large orders, and balancing charge accounts.
  • Processed payroll accurately ensuring all employees were paid on time and monitored employee attendance to maintain ACA compliance. I was able to utilize un-tapped reporting to cut timekeeping for employees in half.
  • Ordered supplies and equipment to maintain adequate inventory levels for office and personnel use.
  • Completed day-to-day duties accurately and efficiently including daily accounting paperwork, new hire and termination paperwork, payroll and timekeeping, banking deposits and change orders and billing for store charge account holders.

Bar Manager

The American Legion Post 79
Alpine, TX
10.2015 - 12.2018
  • Escalated sales to #1 in the tri-county area, causing beer sales to more than triple within my first year.
  • Worked closely with the Veteran board members to build a stage for live performances, organized fund raisers for the community, and promoted the bar by implementing a happy hour.
  • Maintained detailed inventory of bar supplies, ordering weekly all items needed.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Personally created a simple way to account for sales versus starting amount, verifying till count at any point of the day, as there was no previous system to do so in place.
  • Created promotional materials such as flyers and posters to advertise fundraisers and sale-boosting performances from bands and DJ's.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures, bank deposits and change orders, balancing register reporting, beer and supply orders, submitting/tracking invoices for payment of vendors and submitting quarterly taxes for our NPO organization.
  • Increased profits by overseeing inventory and strategically increasing prices when an increase was shown to the invoice.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Achieved cost-savings by working with vendors for reductions on product through promotions of their items and events I allowed them to sponsor on premise.

Front Desk Supervisor

Oak Tree Inn/Penny's Diner
Alpine, TX
07.2011 - 09.2015
  • Processed payments, cashiering duties and credit card transactions accurately for both the diner and hotel, ensuring proper charge for all customers.
  • Provided support to guests with check-in and check-out procedures.
  • Provided transportation to the rail crews that contracted with the hotel.
  • Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Generated reports detailing room revenue, room availability and contract revenue.
  • Tracked inventory of supplies needed for the front desk area and diner, ordering from vendors weekly.
  • Resolved customer complaints and answered customers' questions.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Assisted the GM when needed turning in all daily revenue paperwork, hiring and scheduling, drug testing, bank deposits, ordering and scheduling maintenance for both properties.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Coding invoices based on department of supplies ordered and then submitting it to corporate office for payment.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities for our guests to enjoy.

Education

Some College (No Degree) - Business Administration & Accounting

Sul Ross State University
Alpine, TX

Timeline

Office Manager

JTP LLC Porter's
04.2016 - 11.2023

Bar Manager

The American Legion Post 79
10.2015 - 12.2018

Front Desk Supervisor

Oak Tree Inn/Penny's Diner
07.2011 - 09.2015

Some College (No Degree) - Business Administration & Accounting

Sul Ross State University

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