Terra Johnson

Dedicated and compassionate Special Education Teacher Assistant with a proven track record of improving student academic performance and engagement. Collaborative team player skilled in developing and implementing Individual Education Plans (IEPs), providing behavioral support, and delivering accommodations and modifications to support student success. Strong ability to foster a positive classroom climate, resulting in increased student participation, achievement, and overall growth.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Planned and cased mail in sequence of delivery for designated route.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Operated vehicles and equipment to transport packages and mail pieces.
• Explained mail regulations, policies or procedures to postal customers.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

• Top performing Sales Associate with experience in vehicle sales and a reputation for exceeding performance benchmarks.
• Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets.
• Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Exceeded corporate quotas for monthly policy sales.
• Promoted products and services using upselling and other sales strategies.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Generated repeat business through exceptional customer service.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.