Terra King
Bartlett,TN
Summary
Talented, driven, and an experienced professional with exceptional computer and customer service value skills. Resourceful and proactive with strengths in department efficiency, accuracy, and productivity in a busy managed-care environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Clerk
Internal Revenue Service
04.2023 - Current
- Providing support for all aspects of Customer service
- Efficiently sort and open mail, maintain IRS files and records, as well as filing tax returns and other documents
- Demonstrates the ability to handle multiple roles simultaneously
- Ability to work efficiently with other team members and company employees
- Maintains excellent service and rapport with accounts by providing exceptional assistance, integrity, and quality work.
Patient Care Coordinator
FlexWorx Medical Management
06.2022 - 04.2023
- Responsible for entering in new patient profiles, upkeep of patient's charts, as well as schedule patients for doctors' appointments as well as physical therapy appointments
- Efficiently answered a multi-line phone and processed high volume requests
- Maintained exceptional service and integrity with customers through accurate routine clerical tasks.
- Answering telephone calls and emails and redirecting them to other employees when appropriate
- Updating and storing business files to ensure they are accurate and accessible for other employees
- provide oversight, direction and support, in the absence of Supervisory presence to a group of bargaining unit employees
Patient Care Technician
UT Southwestern Medical Center
09.2021 - 05.2022
- Assist patients with ADL's (Activities of Daily Living), change linens, and coordinate care with nursing to provide safe patient care delivery
- Support the administrative and clinical operations of assigned practice environment
- Resolve patient concerns by initiating service recovery and immediately escalating patient, family, visitors and staff concerns through the chain of command.
Patient Care Assistant (PCA)
Baptist Memorial Health Care Corp
09.2020 - 08.2021
- Perform Direct patient care duties as assigned under the direction of licensed nursing personnel
- Assists in the performance of procedures for the patient population served in a manner that is consistent with established policies and procedures
- Provides for patient safety, participates in ongoing educational activities, and completes assigned goals.
Security Officer
Phelps Security, INC
05.2020 - 08.2020
- Secures premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents, and other alarming behavior
- Completes reports by recording observations, information, occurrences, and surveillance activities.
Education
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2012
Skills
- Excellent Call Center Skills
- Medical Terminology
- Patient Healthcare
- Dedicated Problem Solver
- Microsoft Office-Advanced
- Time Management Skills
- Appointment Scheduling
- AED Certification
- First Aid Certification
- CPR Certification
- Adaptability
- Dedicated Teamwork Skills
- Insurance and Reimbursement Proficient
- Customer Service Focused
- Advanced Data Entry
- Detailed orientated
- Facilitate communication
- Office equipped
- An ability to work individually and as part of a team
Additional Information
I’m a young woman striving for success
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2024 - Current
Clerk
Internal Revenue Service
04.2023 - Current
Patient Care Coordinator
FlexWorx Medical Management
06.2022 - 04.2023
Patient Care Technician
UT Southwestern Medical Center
09.2021 - 05.2022
Patient Care Assistant (PCA)
Baptist Memorial Health Care Corp
09.2020 - 08.2021
Security Officer
Phelps Security, INC
05.2020 - 08.2020
High School Diploma -
Cedar Hill High School
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