Terra Lloyd
Idaho Falls,Id
Summary
Dedicated and self-motivated professional with 31 years of outstanding service, known for a strong work ethic and commitment to ethical practices. Consistently striving to deliver exceptional results, leveraging expertise and unwavering dedication. Proven track record of hard work and a passion for excellence, driven to make a significant impact in any role undertaken.
Overview
35
35
years of professional experience
Work History
Global Customer Service Specialist
SANS Escal Institute
03.2024 - Current
- Handled calls and emails, finding resolutions that satisfied both the company and the customer’s needs.
- Managed calls and email tickets while maintaining a courteous and positive attitude
- Followed company policies and procedures ensuring consistency in delivering accurate information to customers.
Remote Licensed Pharmacy Technician
CVS Caremark
08.2021 - Current
- Data entry of incoming prescriptions
- Knowledge of Microsoft Word, Excel, and Outlook
- Follow strict Metrics while also maintaining accuracy
- Complied with Hipaa privacy laws
- Trained new hires
- Participates in team meeting and engages in problem solving towards team goals
- Able to multitask and utilize multiple system applications simultaneously
- Knowledge of pharmacy terminology, calculations and protocols
- Work independently and provide high quality work
Licensed Pharmacy Technician
Rocky Mountain Pharmacy
06.2021 - 08.2021
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
- Interpreted and processed medication orders under supervision of pharmacist
- Prepared prescription labels, promoting accuracy in medication administration and dosing
- Adhered to regulatory guidelines for workplace safety and customer confidentiality
Licensed Pharmacy Technician
Kaiser Permanente
06.2001 - 06.2021
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Requested prescriptions from doctors and verified insurance and coding
- Entered patient and medication information into Epims to generate prescription labels
- Filled prescriptions in a fast paced outpatient pharmacy setting
- Transmitted third party claims to insurance companies for payment
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Maintained clean and organized pharmacy shelving and work areas
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
Photo Clerk/Licensed Pharmacy Technician
Longs Drugs Pharmacy
05.1990 - 06.2001
- Delivered top quality customer service in professional manner while managing multiple tasks
- Processed order transactions, including debit and cash operations
- Delivered exceptional service by greeting customers, taking orders and filling each accurately
- Responded effectively to customer questions and inquiries and provided information regarding products
- Resolved customer complaints and foster customer retention and loyalty
- Delivered updated and accurate information in response to guest inquiries
- Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Interpreted and processed medication order under supervision of pharmacist
- Maintained clean and organized pharmacy shelving and work areas
- Verified patients’ identities at pickup to prevent sale of wrong medications
Education
6 Week Training Course for Pharmacy Technicians
Kaiser Internal Training Program
Livermore, CA06.2001
High School Diploma - undefined
Vintage High School
Napa, CA06.1989
Skills
- Effective Communication Skills
- Managing Customer Resolutions
- Able to handle a variety of activities and prioritize workload
- Excellent communication and listening skills
- Supporting business operations
- Inventory control
- Insurance billing
- Interface effectively with a large range of employees and customers
- Troubleshooting malfunctioning equipment
Timeline
Global Customer Service Specialist
SANS Escal Institute
03.2024 - Current
Remote Licensed Pharmacy Technician
CVS Caremark
08.2021 - Current
Licensed Pharmacy Technician
Rocky Mountain Pharmacy
06.2021 - 08.2021
Licensed Pharmacy Technician
Kaiser Permanente
06.2001 - 06.2021
Photo Clerk/Licensed Pharmacy Technician
Longs Drugs Pharmacy
05.1990 - 06.2001
6 Week Training Course for Pharmacy Technicians
Kaiser Internal Training Program
High School Diploma - undefined
Vintage High School
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