Terra London
Katy,TX
Summary
Dedicated Community Manager with 10+ years of management and leadership experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
11
11
years of professional experience
Work History
Community Manager
Dalcor Property Management/Elizabeth Group
10.2019 - 09.2023
- Maintaining compliance with all on-site requirements of Section 42 of LIHTIC program and District Housing code for 336 units
- Preparing recertifications, renewals, and rent increases.
- Attending and maintaining high occupancy rate at 97%
- Effectively operating within th monthly budge
- Processing payroll, posting invoices, and generating monthly financial reports.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Fielded inquiries from current and potential community members about property and community offerings.
- Performed 6 and 12 month forecasting for building
- Reduced operating costs 10% by effectively negotiating with 2 major service providers to win more favorable contract
terms.
Community Assistant Manager
Dalcor Property
02.2013 - 10.2019
- Collecting rent and scanning rental payments closing with 3% delinquency
- Filing eviction on delinquent accounts
- Reviewing ledger for financial accuracy
- Sending 3-day notices
- Filing out Housing Vouchers
- Assisting residents and prospects.
- Provided leadership, guidance and support to staff members
- Participated in community events to promote services and engage with public
Education
Skills
- Client- Facing Community Professional
- Expert in Yardi
- Proficient with MS Office: XP
- 10 years in community management and leadership
- 2007 Real page/One Site, Resman, and Nexus
- Effective time management
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Maintenance Oversight
Timeline
Community Manager
Dalcor Property Management/Elizabeth Group
10.2019 - 09.2023
Community Assistant Manager
Dalcor Property
02.2013 - 10.2019
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