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TERRA LONG
Operations Lead
Stroud,OK
Summary
Committed and diligent candidate with 25+ years of customer service and 10+ years of supervisory/managerial roles. Highly organized, detail oriented supervisor with interpersonal skills to motivate and communicate effectively with staff.
Overview
18
18
years of professional experience
Work History
Operations Lead
APMEX
02.2025 - Current
- Back-up MTB and COSTCO Supervisors
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Pulling Lead
APMEX
09.2023 - 02.2025
- Back-up Pulling Supervisor.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures
- Mentor and guide team members to maintain high productivity and performance metrics.
- Use industry expertise, customer service skills and analytical nature to resolve customer service concerns.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Operations Associate
APMEX
12.2021 - 09.2023
- Employee of the Quarter within the first year of employment
- Reviewed order slips, picked products and staged merchandize to be shipped
- Maintain DART, a system within the Operations department that alerts Quality Control on specific items needed to fulfill an order
- Research and locate items to complete a customer order.
- Collaborated with other departments, ensuring seamless communication and coordination for efficient order processing.
Indian Education Secretary
Edmond Public Schools
08.2019 - 12.2021
- Acquire student tribal documentation and keep accurate student count for federally funded grants
- Collaborated with school staff to develop newsletters and informational materials for parents to keep them informed about key updates.
- Managed the inventory of office supplies by monitoring stock levels and ordering necessary items in a timely manner.
- Promoted effective communication within the school community through proficiently drafting correspondence on behalf of administration.
- Maintained accurate student records by updating and organizing confidential information in compliance with FERPA regulations.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Proofread manuscripts and other forms of copy for general grammatical correctness.
Indian Child Welfare Coordinator
Cheyenne and Arapaho Tribes
08.2017 - 05.2018
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Collaborated with multidisciplinary teams to address client needs.
- Participated in regular professional development opportunities to stay current on best practices.
- Provided leadership, guidance and support to staff members.
Softlines Assistant Store Manager
SEARS
04.2016 - 08.2017
- Analyzed sales data regularly to identify trends, adjust strategies, and capitalize on opportunities for growth.
- Optimized store performance by implementing effective merchandising strategies and visual displays.
- Provided ongoing feedback to team members regarding performance expectations as well as recognition for exceptional efforts or achievements.
- Maintained a clean, organized, and visually appealing store environment, adhering to company standards.
- Streamlined operations by creating efficient schedules and staff assignments to maximize productivity.
- Assisted in the hiring process by conducting interviews, evaluating applicants'' qualifications, and making recommendations for employment decisions.
- Improved sales figures with strategic planning, staff training, and targeted promotions.
- Mentored team members to improve skills, foster career growth, and boost overall morale.
- Implemented loss prevention measures to minimize theft occurrences while maintaining a welcoming atmosphere for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Wireless Sales Representative
US Cellular Wireless
07.2015 - 01.2016
- Upsold customers by recommending accessories and promotions to increase revenue.
- Conducted regular device demonstrations to educate customers on features and benefits, driving interest in new products.
- Handled returns, exchanges, and warranty claims with professionalism and ease, minimizing potential dissatisfaction.
- Nurtured long-term client relationships that resulted in increased loyalty, referrals, and repeat business for the store.
Softlines Assistant Store Manager
Sears
11.2014 - 06.2015
- Analyzed sales data regularly to identify trends, adjust strategies, and capitalize on opportunities for growth.
- Optimized store performance by implementing effective merchandising strategies and visual displays.
- Provided ongoing feedback to team members regarding performance expectations as well as recognition for exceptional efforts or achievements.
- Maintained a clean, organized, and visually appealing store environment, adhering to company standards.
- Streamlined operations by creating efficient schedules and staff assignments to maximize productivity.
- Assisted in the hiring process by conducting interviews, evaluating applicants'' qualifications, and making recommendations for employment decisions.
- Improved sales figures with strategic planning, staff training, and targeted promotions.
- Mentored team members to improve skills, foster career growth, and boost overall morale.
- Implemented loss prevention measures to minimize theft occurrences while maintaining a welcoming atmosphere for customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Softlines Lead
Sears
11.2013 - 11.2014
- Reduced inventory loss by conducting regular audits, maintaining accurate records, and addressing discrepancies promptly.
- Spearheaded seasonal inventory clearance initiatives through strategic markdowns and targeted marketing efforts to boost sales turnover rates effectively.
- Trained new employees on company policies, product knowledge, and sales techniques to ensure consistent performance across the team.
- Achieved sales targets through effective merchandising strategies and engaging with customers in a friendly manner.
- Oversaw price adjustments for merchandise according to company guidelines while minimizing profit margin erosion over time.
- Managed daily operations of the softlines department, delegating tasks efficiently and ensuring smooth workflows for optimal productivity.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided constructive feedback to staff members, fostering an environment of continuous improvement and professional growth.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Footwear Associate
Sears
11.2012 - 11.2013
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
Fine Jewelry Sales Associate
Sears
06.2012 - 11.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Increased sales and customer satisfaction through personalized servicing.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Fine Jewelry Lead
Sears
12.2011 - 06.2012
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Boosted fine jewelry sales by providing personalized consultations and recommendations.
- Collaborated with team members to create visually appealing displays that showcased fine jewelry pieces.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers in financing options when necessary, helping them secure the best possible terms while maximizing overall transaction profitability for the store''s bottom line.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean and organized workspaces to ensure smooth operations during busy periods.
Softlines Lead
Sears
08.2008 - 12.2011
- Provided constructive feedback to staff members, fostering an environment of continuous improvement and professional growth.
- Boosted store revenue by creating appealing visual displays that showcased products effectively and attracted customer attention.
- Oversaw price adjustments for merchandise according to company guidelines while minimizing profit margin erosion over time.
- Achieved sales targets through effective merchandising strategies and engaging with customers in a friendly manner.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive brand reputation.
- Reduced inventory loss by conducting regular audits, maintaining accurate records, and addressing discrepancies promptly.
- Spearheaded seasonal inventory clearance initiatives through strategic markdowns and targeted marketing efforts to boost sales turnover rates effectively.
- Trained new employees on company policies, product knowledge, and sales techniques to ensure consistent performance across the team.
- Managed daily operations of the softlines department, delegating tasks efficiently and ensuring smooth workflows for optimal productivity.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Masters of Human Relations -
University of Oklahoma
05.2016
Certificate of Helping Skills in Human Relations -
University of Oklahoma
05.2016
Bachelors of Arts - Native American Studies
University of Oklahoma
05.2013
Skills
- Scheduling and Planning
- Customer Service
- Decision-Making
- Team Leadership
Timeline
Operations Lead
APMEX
02.2025 - Current
Operations Pulling Lead
APMEX
09.2023 - 02.2025
Operations Associate
APMEX
12.2021 - 09.2023
Indian Education Secretary
Edmond Public Schools
08.2019 - 12.2021
Indian Child Welfare Coordinator
Cheyenne and Arapaho Tribes
08.2017 - 05.2018
Softlines Assistant Store Manager
SEARS
04.2016 - 08.2017
Wireless Sales Representative
US Cellular Wireless
07.2015 - 01.2016
Softlines Assistant Store Manager
Sears
11.2014 - 06.2015
Softlines Lead
Sears
11.2013 - 11.2014
Footwear Associate
Sears
11.2012 - 11.2013
Fine Jewelry Sales Associate
Sears
06.2012 - 11.2012
Fine Jewelry Lead
Sears
12.2011 - 06.2012
Softlines Lead
Sears
08.2008 - 12.2011
Masters of Human Relations -
University of Oklahoma
Certificate of Helping Skills in Human Relations -
University of Oklahoma
Bachelors of Arts - Native American Studies
University of Oklahoma