Summary
Overview
Work History
Education
Skills
Timeline
Generic

TERRA LONG

Noble,United States

Summary

Committed and diligent candidate with 25+ years of customer service and 10+ years of supervisory/managerial roles. Highly organized, detail oriented supervisor with interpersonal skills to motivate and communicate effectively with staff.

Overview

16
16
years of professional experience

Work History

Operations Pulling Lead

APMEX
09.2023 - Current
  • Back-up Pulling Supervisor.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures
  • Mentor and guide team members to maintain high productivity and performance metrics.
  • Use industry expertise, customer service skills and analytical nature to resolve customer service concerns.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.

Operations Associate

APMEX
12.2021 - 09.2023
  • Employee of the Quarter within the first year of employment
  • Reviewed order slips, picked products and staged merchandize to be shipped
  • Maintain DART, a system within the Operations department that alerts Quality Control on specific items needed to fulfill an order
  • Research and locate items to complete a customer order.
  • Collaborated with other departments, ensuring seamless communication and coordination for efficient order processing.

Indian Education Secretary

Edmond Public Schools
08.2019 - 12.2021
  • Acquire student tribal documentation and keep accurate student count for federally funded grants
  • Collaborated with school staff to develop newsletters and informational materials for parents to keep them informed about key updates.
  • Managed the inventory of office supplies by monitoring stock levels and ordering necessary items in a timely manner.
  • Promoted effective communication within the school community through proficiently drafting correspondence on behalf of administration.
  • Maintained accurate student records by updating and organizing confidential information in compliance with FERPA regulations.
  • Participated in meetings, workshops and seminars to covey or gather information to perform functions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Proofread manuscripts and other forms of copy for general grammatical correctness.

Indian Child Welfare Coordinator

Cheyenne and Arapaho Tribes
08.2017 - 05.2018


  • Accomplished multiple tasks within established timeframes.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Collaborated with multidisciplinary teams to address client needs.
  • Participated in regular professional development opportunities to stay current on best practices.
  • Provided leadership, guidance and support to staff members.

Softlines Assistant Store Manager

SEARS
04.2016 - 08.2017
  • Analyzed sales data regularly to identify trends, adjust strategies, and capitalize on opportunities for growth.
  • Optimized store performance by implementing effective merchandising strategies and visual displays.
  • Provided ongoing feedback to team members regarding performance expectations as well as recognition for exceptional efforts or achievements.
  • Maintained a clean, organized, and visually appealing store environment, adhering to company standards.
  • Streamlined operations by creating efficient schedules and staff assignments to maximize productivity.
  • Assisted in the hiring process by conducting interviews, evaluating applicants'' qualifications, and making recommendations for employment decisions.
  • Improved sales figures with strategic planning, staff training, and targeted promotions.
  • Mentored team members to improve skills, foster career growth, and boost overall morale.
  • Implemented loss prevention measures to minimize theft occurrences while maintaining a welcoming atmosphere for customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Wireless Sales Representative

US Cellular Wireless
07.2015 - 01.2016
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Conducted regular device demonstrations to educate customers on features and benefits, driving interest in new products.
  • Handled returns, exchanges, and warranty claims with professionalism and ease, minimizing potential dissatisfaction.
  • Nurtured long-term client relationships that resulted in increased loyalty, referrals, and repeat business for the store.

Softlines Assistant Store Manager

Sears
11.2014 - 06.2015
  • Analyzed sales data regularly to identify trends, adjust strategies, and capitalize on opportunities for growth.
  • Optimized store performance by implementing effective merchandising strategies and visual displays.
  • Provided ongoing feedback to team members regarding performance expectations as well as recognition for exceptional efforts or achievements.
  • Maintained a clean, organized, and visually appealing store environment, adhering to company standards.
  • Streamlined operations by creating efficient schedules and staff assignments to maximize productivity.
  • Assisted in the hiring process by conducting interviews, evaluating applicants'' qualifications, and making recommendations for employment decisions.
  • Improved sales figures with strategic planning, staff training, and targeted promotions.
  • Mentored team members to improve skills, foster career growth, and boost overall morale.
  • Implemented loss prevention measures to minimize theft occurrences while maintaining a welcoming atmosphere for customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Softlines Lead

Sears
11.2013 - 11.2014
  • Reduced inventory loss by conducting regular audits, maintaining accurate records, and addressing discrepancies promptly.
  • Spearheaded seasonal inventory clearance initiatives through strategic markdowns and targeted marketing efforts to boost sales turnover rates effectively.
  • Trained new employees on company policies, product knowledge, and sales techniques to ensure consistent performance across the team.
  • Achieved sales targets through effective merchandising strategies and engaging with customers in a friendly manner.
  • Oversaw price adjustments for merchandise according to company guidelines while minimizing profit margin erosion over time.
  • Managed daily operations of the softlines department, delegating tasks efficiently and ensuring smooth workflows for optimal productivity.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided constructive feedback to staff members, fostering an environment of continuous improvement and professional growth.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Footwear Associate

Sears
11.2012 - 11.2013
  • Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
  • Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.

Fine Jewelry Sales Associate

Sears
06.2012 - 11.2012
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Fine Jewelry Lead

Sears
12.2011 - 06.2012
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Boosted fine jewelry sales by providing personalized consultations and recommendations.
  • Collaborated with team members to create visually appealing displays that showcased fine jewelry pieces.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers in financing options when necessary, helping them secure the best possible terms while maximizing overall transaction profitability for the store''s bottom line.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Maintained clean and organized workspaces to ensure smooth operations during busy periods.

Softlines Lead

Sears
08.2008 - 12.2011
  • Provided constructive feedback to staff members, fostering an environment of continuous improvement and professional growth.
  • Boosted store revenue by creating appealing visual displays that showcased products effectively and attracted customer attention.
  • Oversaw price adjustments for merchandise according to company guidelines while minimizing profit margin erosion over time.
  • Achieved sales targets through effective merchandising strategies and engaging with customers in a friendly manner.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive brand reputation.
  • Reduced inventory loss by conducting regular audits, maintaining accurate records, and addressing discrepancies promptly.
  • Spearheaded seasonal inventory clearance initiatives through strategic markdowns and targeted marketing efforts to boost sales turnover rates effectively.
  • Trained new employees on company policies, product knowledge, and sales techniques to ensure consistent performance across the team.
  • Managed daily operations of the softlines department, delegating tasks efficiently and ensuring smooth workflows for optimal productivity.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Masters of Human Relations -

University of Oklahoma
05.2016

Certificate of Helping Skills in Human Relations -

University of Oklahoma
05.2016

Bachelors of Arts - Native American Studies

University of Oklahoma
05.2013

Skills

  • Scheduling and Planning
  • Customer Service
  • Decision-Making
  • Team Leadership

Timeline

Operations Pulling Lead

APMEX
09.2023 - Current

Operations Associate

APMEX
12.2021 - 09.2023

Indian Education Secretary

Edmond Public Schools
08.2019 - 12.2021

Indian Child Welfare Coordinator

Cheyenne and Arapaho Tribes
08.2017 - 05.2018

Softlines Assistant Store Manager

SEARS
04.2016 - 08.2017

Wireless Sales Representative

US Cellular Wireless
07.2015 - 01.2016

Softlines Assistant Store Manager

Sears
11.2014 - 06.2015

Softlines Lead

Sears
11.2013 - 11.2014

Footwear Associate

Sears
11.2012 - 11.2013

Fine Jewelry Sales Associate

Sears
06.2012 - 11.2012

Fine Jewelry Lead

Sears
12.2011 - 06.2012

Softlines Lead

Sears
08.2008 - 12.2011

Masters of Human Relations -

University of Oklahoma

Certificate of Helping Skills in Human Relations -

University of Oklahoma

Bachelors of Arts - Native American Studies

University of Oklahoma

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TERRA LONG