TERRA L. WHITE
Danville,CA
Summary
School Psychology graduate student and PPS (Intern) candidate dedicated to supporting the academic, behavioral, and social-emotional growth of all learners. Passionate about promoting social-emotional learning (SEL) and mental wellness across school communities. Currently completing the Ed.S./PPS Credential in School Psychology at the University of Massachusetts Global with practicum experience in psychoeducational assessment, counseling, consultation, and behavioral intervention. Brings years of experience in leadership, communication, and data analysis from the technology sector, skills that translate directly into collaborative, data-based decision-making within school systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
School Psychology Practicum Student
San Ramon Valley Unified School District
08.2025 - Current
- Administer and interpret cognitive, achievement, neuropsychological, and processing assessments to identify student strengths and needs.
- Assessment & Intervention Toolkit: WISC-V | WJ-IV COG & ACH |CTOPP-2 | TAPS-4 | VMI | BASC-3 | Conners-4 | BRIEF-2 | WAIS-V| SSIS SEL | NEPSY-II (exposure) | WRAML| Threat Assessment / C-SSRS (exposure)
- Support Functional Behavioral Assessments (FBAs) and develop Behavior Intervention Plans (BIPs) using the BAPS framework.
- Collaborate with teachers, parents, and specialists during SST and IEP meetings, providing assessment data and actionable recommendations.
- Provide individual and group counseling targeting executive functioning, anxiety, and social-emotional skill development.
- Participate in MTSS/RTI data reviews and progress monitoring to support academic and behavioral interventions.
- Ensure ethical, culturally responsive, and legally compliant practice aligned with IDEA, Section 504, and California Education Code.
- Collaborated with educators to implement evidence-based practices for enhancing student well-being.
- Conducted assessments to identify student needs and develop tailored intervention strategies.
Global Principal Customer Success Manager
BMC Software
01.2023 - 01.2025
- Partnered directly with Executives and Senior Leadership to implement data systems and analytics platforms supporting operational efficiency, processes, and enhanced communication.
- Partnered with team to create data-based strategies improving outcomes—skills paralleling MTSS data reviews and intervention planning.
- Facilitated quarterly outcome meetings with clear, actionable insights for continuous improvement.
- Collaborated cross-functionally to address systemic issues and drive goal attainment.
- Applied advanced consultation and communication techniques similar to school-based team collaboration and problem-solving.
- Collaborated with C-Suite executive clients to implement secure data systems and workflow solutions through BMC platforms, enhancing communication, efficiency, and compliance—experience directly transferable to data management, confidentiality, and collaboration in school psychology.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Led cross-functional teams to ensure successful implementation of software solutions for diverse client needs.
Senior Manager, Global Customer Success
VMware
01.2021 - 01.2023
- Led a 7-person team, improving operational performance through data analytics and progress tracking.
- Led training in communication, collaboration, and data-driven decision-making, skills foundational to educational consultation and staff development.
- Coached and mentored professionals to meet complex objectives, mirroring school-based consultation and intervention support.
- Partnered with education clients to deploy VMware virtual infrastructure supporting secure access to student information systems and collaboration tools—experience applicable to confidentiality, data stewardship, and multidisciplinary teaming in schools.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Senior Customer Success Manager
Mitchell International
01.2019 - 01.2021
- Collaborated with clients to analyze data processes and develop solutions that ensured compliance, accessibility, and performance outcomes aligned with IT goals.
- Created data dashboards to track progress, similar to progress monitoring systems used for student interventions.
- Led cross-functional teams to enhance customer onboarding processes and improve satisfaction scores.
- Developed and implemented customer success strategies to drive product adoption and retention initiatives.
- Developed tailored customer success plans to align with client objectives and drive product utilization.
- Facilitated training sessions for clients on product features and best practices to enhance user experience.
- Collaborated with marketing to create customer success content that highlighted best practices and case studies.
- Led initiatives to improve customer onboarding processes, resulting in a 30% reduction in time-to-value.
- Conducted regular Executive business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Developed data-driven action plans to improve customer outcomes and experiences.
- Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
Director, Client Services
Sedgwick
01.2007 - 01.2017
- Supported public sector and educational clients through training programs and operational planning to enhance communication and organizational health.
- Designed and implemented training programs emphasizing problem-solving, resilience, and social-emotional skills, paralleling SEL frameworks used in schools.
- Championed organizational change initiatives, improving communication and team effectiveness.
- Facilitated professional development sessions focused on motivation, conflict resolution, and behavioral support aligned with counseling and consultative roles in education.
- Led cross-functional teams to develop and execute strategic initiatives, enhancing operational efficiency.
- Implemented performance metrics to monitor progress, drive accountability, and improve decision-making processes.
- Streamlined communication channels between departments, fostering collaboration and reducing project turnaround times.
- Designed training programs aimed at enhancing team capabilities and promoting best practices across the organization.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Education
M.S. - Organizational Development & Business
University of San Francisco
B.S. - Business Administration
Columbia College
Ed.S. - School Psychology, PPS Credential
University of Massachusetts Global
01.2027
Skills
- IEP development
- Psychoeducational evaluation
- Suicide risk assessment
- ADHD support
- Functional behavior assessments
- Data-driven decision making
- Psychological assessment
- Teamwork and collaboration
- Individual counseling
- Accurate assessment administration
- Learning disability identification
- Effective communication
IDEA & Section 504 Compliance
Certification
- Mandated Reporter Training (CA) –Completed 11/2025
- Member: National Association of School Psychologists (NASP) | California Association of School Psychologists (CASP)
Timeline
School Psychology Practicum Student
San Ramon Valley Unified School District
08.2025 - Current
Global Principal Customer Success Manager
BMC Software
01.2023 - 01.2025
Senior Manager, Global Customer Success
VMware
01.2021 - 01.2023
Senior Customer Success Manager
Mitchell International
01.2019 - 01.2021
Director, Client Services
Sedgwick
01.2007 - 01.2017
M.S. - Organizational Development & Business
University of San Francisco
B.S. - Business Administration
Columbia College
Ed.S. - School Psychology, PPS Credential
University of Massachusetts Global
Community Involvement
San Ramon Valley Unified School District, Active parent and resident within the San Ramon Valley Unified School District community.
Volunteer: Run for Education participant; PTA member at San Ramon Valley High School; organizer of the “Dine Out” fundraiser supporting local schools; and advocacy volunteer for the Measure Q parcel tax renewal supporting SRVUSD schools. Team parent for youth sports.