Terra Matz

• In inventory management, I monitor and track surgical supplies and equipment, ensuring stock levels are adequate to meet the needs of the surgical departments I maintain.
• Receiving supplies, accepting deliveries of surgical supplies, checking for accuracy against purchase orders, and entering data into inventory management systems. Some knowledge with Qsite, Trackcore, bill only/bill & replace.
• Distribution: Organizing and distributing supplies to various departments to ensure that all surgical supplies are ready and available for use.
• Communicating often with surgeons, nurses and other health care staff to understand supply needs for upcoming surgeries and ensuring timely availability.
• Being mindful of inventory audits on a regular basis to access current par levels, possible expirations, placing manual orders for stocking if necessary.
• Problem-solving: Helping to address any supply-related issues that arise, such as shortages, or stock-outs.
• Continuous Improvements: Participating in training and development sessions to stay updated on best practices and technology that enhance supply chain efficiency.

Responsible for managing the cleaning and maintenance of overnight staff as well as maintaining and keeping an accurate account of supplies needed for completing daily tasks.

• Inventory Management: Managing supplies and equipment, requesting additional stock when needed and ensuring proper quantities and storage. Rotating products according to expiration and disposal of expired items. Finding substitutes for backordered items.
• Documentation: Keeping records of cleaning schedules, inspections, maintenance issues and staff attendance.
• Problem resolution: addressing any issues related to supplies, cleanliness, or staff proformance.
• Coordination: Communicating with other departments to coordinate work and address specific supply/cleaning needs.
• Training & Development: Providing training on supply/cleaning protocols, safety procedures, and proper use of cleaning supplies, equipment and chemicals.
• Quality Control: Monitoring cleanliness, disinfectant procedures, safety procedures. Overseeing staff, assigning tasks and insuring team productivity in adherence to cooperate standards.

Results-driven individual accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training , motivation and performance management. Team Leader experienced in directing activities of work groups. Excellent interpersonal and communication skills. Dedicated customer service professional with knowledge of service delivery and proven multi-tasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivation partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges aiming to make use of my 8+ years of service-oriented experience.

• Inventory/Freight Management: Handling and processing freight received in a safe and timely manner. Loading/unloading and distributing freight according to department needs.
• Sorting products according to department. Stocking and ensuring quantities of all products are accounted for and stocked.
• Assisting members with purchasing decisions, locating merchandise.
• Providing guidance and support to members regarding self-service technology, assisting members with transactions, utilizing registers or self-checkout areas.
• Ensure cub pick-up orders are accurate and fulfilled
• Oversees processing claims and returns, damaged inventory, identifying shrink.
• Maintaining end of year inventory counts.