Summary
Overview
Work History
Education
Skills
Timeline
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Terra McGahan

Summary

I am dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. I am also driven to continue to learn and grow professionally.

Overview

6
6
years of professional experience

Work History

Patient Access Coordinator

Baptist Health
02.2023 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.

Case Manager

NECCO
06.2022 - 02.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.

3rd Grade Teacher

Paducah City Schools
06.2020 - 06.2022
  • Built positive relationships with parents to involve families in educational process.
  • Implemented classroom management improvements to enhance class morale and engagement.
  • Planned lessons according to district standards to cover requirements and prepare for standardized tests.
  • Taught students subject-specific material, learning strategies, and social skills.
  • Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.

Special Education Paraprofessional

Crittenden County Public Schools
07.2019 - 06.2020
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Interacted physically and verbally with students throughout each day.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Oversaw class of students in absence of instructor.
  • Supported teacher in development of individual learning strategies.

Case Manager

Four Rivers Behavioral Health
08.2018 - 07.2019
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Partnered with local organizations to expand access to social and community services.
  • Provided leadership, guidance and support to staff members.

Special Education Teacher

Appomattox Public Schools
07.2017 - 06.2018
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Taught students across multiple classifications and degrees of special needs.

Education

Elementary P-5 Certification - Education

University of The Cumberland
Williamsburg, KY
05.2020

Master of Arts - Special Education

Liberty University
Lynchburg, VA
05.2018

Bachelor of Science - Special Education

Liberty University
Lynchburg, VA
05.2017

Skills

  • Quality Assurance
  • Excellent Communication
  • Telephone Etiquette
  • Teamwork and Collaboration
  • HIPAA Compliance
  • Medical Terminology
  • Patient Registration
  • Appointment Scheduling
  • Computer Proficiency
  • Multitasking and Organization

Timeline

Patient Access Coordinator

Baptist Health
02.2023 - Current

Case Manager

NECCO
06.2022 - 02.2023

3rd Grade Teacher

Paducah City Schools
06.2020 - 06.2022

Special Education Paraprofessional

Crittenden County Public Schools
07.2019 - 06.2020

Case Manager

Four Rivers Behavioral Health
08.2018 - 07.2019

Special Education Teacher

Appomattox Public Schools
07.2017 - 06.2018

Elementary P-5 Certification - Education

University of The Cumberland

Master of Arts - Special Education

Liberty University

Bachelor of Science - Special Education

Liberty University

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Terra McGahan