Terra Meyer

As a Supervisor I am responsible for monitoring the performance and behavior of my team and the accountability of my team and direct reports. I directly coach and mentor my team. I provide case consultation to teammates and assist with complex cases. I collect and analyze data from numerous reports and prepare Excel spreadsheets to track productivity, accuracy and case reviews. I prepare for and facilitate monthly Performance Management Interviews with my staff. I track my team’s performance and prepare and present annual evaluations. I prepare agendas, assign out presentations and activities and conduct quarterly staff meetings and weekly huddles. I navigate multiple computer systems. I resolve customer complaints. I remain open to new learning by frequently attending leadership trainings.

• Supervised case management team, ensuring compliance with regulatory standards and organizational policies.
• Developed training programs for new staff, enhancing onboarding experience and operational efficiency.
• Conducted performance evaluations, providing constructive feedback and supporting professional development of team members.
• Analyzed program data to identify trends, informing strategic decisions to improve service outcomes.
• Improved team efficiency by providing staff training, guidance, and performance evaluations.
• Conducted regular case reviews with staff members, emphasizing adherence to best practices in social work interventions.
• Increased employee retention by developing a supportive work environment focused on open communication and collaboration among team members.

As a Lead I was responsible for coaching, mentoring, instructing and providing case consultation, advice, direction, technical assistance and individual training to Social Services Workers and Trainees to ensure efficient and effective delivery of services. I reviewed situations where an appeal had been filed to determine adherence to policy and participate as the representative for the division during the initial appeal process. I provided assistance in monitoring and evaluating internal protocols, policies, service delivery goals and objectives. I processed and determined eligibility for complex customer Medicaid eligibility situations. I assisted applicants, verified information, computed budgets, assessed situations, and made referrals to appropriate programs/resources. I provided information regarding assistance programs and prepared required documentation, narratives, and correspondence. I assisted in the training, mentoring and development of the team.

• Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
• Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
• Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.

As an eligibility operations worker I helped people access critical services and I was committed to providing excellent customer service. I have the ability to work with detailed documents and processes to determine eligibility for a variety of assistance programs in Medicaid.

• Documented procedures and maintained accurate records of activities.