Terra Miller
Niceville,Florida
Summary
Astute professional highly skilled in customer service and Transportation management. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Task oriented and computer literate, good with a variety of tasks, problems and programs. Fast and eager leaner.
Overview
8
8
years of professional experience
Work History
Operator
WYDOT- Transportation Management Center
09.2013 - 09.2015
- Improved transportation efficiency by optimizing routes and coordinating schedules.
- Enhanced customer satisfaction through proactive communication and timely issue resolution.
- Streamlined operations by implementing process improvements and adopting new technologies.
- Coordinated cross-functional teams in complex logistics projects, achieving successful execution within required timelines.
- Assisted in the development of company-wide transportation policies and procedures, ensuring consistent adherence across all operations.
- Prepared detailed reports on transportation activities which informed executive decision-making processes.
- Coordinated and monitored movement of personnel and cargo throughout state.
- Requested and coordinated transport capabilities to meet missions.
- Arranged documentation and reports for follow-up or response to tracer actions.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Coordinated schedules and communicated changes to the appropriate personnel.
- Met or exceeded production goals and objectives by following strict procedures.
- Communication skills necessary to interact between a wide variety of personnel
- Computer skills, for record keeping, and ability to navigate and use a variety different software and programs.
Server/Hostess/Hospitality Worker
Outback Steakhouse
06.2007 - 09.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Arts - Criminal Justice
Laramie County Community College
Cheyenne, WY05.2012
High School Diploma -
Central High School
Cheyenne, WY06.2007
Skills
- Attention to Detail
- Troubleshooting
- Teamwork and Collaboration
- Valid Driver's License
- Continuous Improvement
- Data Entry
- Issue Resolution
- Flexible Schedule
- Deadline Adherence
- Problem-Solving
- Effective Communication
- Problem-solving abilities
- Analytical Thinking
- Strong communication
- Critical thinking
- Safety protocols
- Training and development
- Adaptability
- Time management
- Organizational skills
- Computer literacy
- Team collaboration
- Decision-making
- Data analysis
- Good Communication
- Following Instructions
Timeline
Operator
WYDOT- Transportation Management Center
09.2013 - 09.2015
Server/Hostess/Hospitality Worker
Outback Steakhouse
06.2007 - 09.2013
Associate of Arts - Criminal Justice
Laramie County Community College
High School Diploma -
Central High School
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