Terra Paddock
Independence,MO
Summary
Dynamic Bartender Shift Manager with strong expertise in sales performance analysis and event management. Achieved significant profitability increases through innovative strategies and exceptional customer engagement. Proficient in beverage creation and inventory oversight, consistently delivering memorable experiences that enhance brand reputation and encourage repeat business.
Overview
14
14
years of professional experience
Work History
Bartender Shift Manager
Rock N Brews
Overland Park, KS
08.2024 - Current
- Utilized sales data analysis to predict demand for future liquor purchases.
- Coordinated events including promotions, happy hours, and live music nights to boost sales revenue.
- Developed innovative strategies to boost profits through elevated sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Balanced daily registers and generated sales reports for management.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
Bartender
Seasons 52
Kansas City, MO
05.2022 - 08.2024
- Engaged customers in friendly conversations to enhance bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.O
- Coordinated inventory management of supplies including cups, napkins, straws.
- Ensured consistency in beverage quality by adhering to established procedures.
- Kept current with mixology trends, bar equipment advancements, and sanitation protocols.
- Analyzed industry trends to enhance bar menu planning and craft new drink recipes.
Teacher
Our Lady Of Hope Catholic Church And School
Kansas City, MO
08.2020 - 05.2022
- Assessed student performance through tests, quizzes and other assessments.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Utilized technology-based learning tools to enhance classroom instruction.
- Remained calm and patient in student interactions to support individual growth and development.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Server Trainer
54th Street Grill & Bar
Kansas City, MO
01.2011 - 08.2020
- Delivered outstanding service to a large number of daily customers.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Led, assessed, and guided instructors to skill development courses.
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Worked directly with servers for many shifts during training process.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Instructed new staff members on food handling procedures and service techniques.
- Oversaw certification process for food handling and safety for all new servers, ensuring compliance with health regulations.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Interacted and engaged with patrons to promote friendly environment.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Worked with management to coordinate special functions and events.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Camdenton
Camdenton, MO05-1998
Skills
- Sales Performance Analysis
- Event Management
- Beverage Creation Skills
- Inventory Oversight
- Profitability Optimization
- Customer Relationship Engagement
Affiliations
- Traveling
- Fitness
Custom
- Volunteer at schools
- Keeping up with food trends
Timeline
Bartender Shift Manager
Rock N Brews
08.2024 - Current
Bartender
Seasons 52
05.2022 - 08.2024
Teacher
Our Lady Of Hope Catholic Church And School
08.2020 - 05.2022
Server Trainer
54th Street Grill & Bar
01.2011 - 08.2020
High School Diploma -
Camdenton
Similar Profiles
KATIE KIRKBYKATIE KIRKBY
General Manager at Rock and BrewsGeneral Manager at Rock and Brews
Judah BakerJudah Baker
Server at Rock and BrewsServer at Rock and Brews
Bridget MalovanyBridget Malovany
Bartender at Rock and BrewsBartender at Rock and Brews