Terra Riley
Paducah,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
24
24
years of professional experience
Work History
Cleaner
Provantage
Paducah, KY
01.2023 - 06.2023
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Medical Records Clerk
Easter Seals of West Ky
Paducah, KY
07.2010 - 05.2021
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Scanned paper records into digital format.
- Retrieved patient medical records in response to requests from authorized personnel.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Updated patient files with new medical information as needed.
- Monitored compliance with state and federal regulations regarding release of information.
- Resolved any discrepancies found in the review process.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Pulled patient charts for upcoming appointments.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Kept department clean, organized and professional.
- Observed confidentiality and safeguarded all patient-related information.
- Tracked and processed release of information requests.
- Obtained information by contacting appropriate personnel or patients.
- Purged outdated files.
- Maintained positive working relationship with fellow staff and management.
- Pulled patient records and transferred information to appropriate parties.
- Released information to persons or agencies according to regulations.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Safeguarded medical records to maintain patient confidentiality.
- Set up patient charts and documented information in various company software.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Processed patient admission and discharge documents.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Located and retrieved files, assisting public with general information.
- Purged inactive files and destroyed obsolete files following procedures.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Ordered and restocked supplies in line with budget limits and office needs.
Medical Records Clerk
Baptist Health
Paducah, KY
01.1999 - 05.2003
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Monitored compliance with state and federal regulations regarding release of information.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Kept department clean, organized and professional.
- Observed confidentiality and safeguarded all patient-related information.
- Tracked and processed release of information requests.
- Obtained information by contacting appropriate personnel or patients.
- Maintained positive working relationship with fellow staff and management.
- Pulled patient records and transferred information to appropriate parties.
- Released information to persons or agencies according to regulations.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to appropriate department or employee.
- Safeguarded medical records to maintain patient confidentiality.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Located and retrieved files, assisting public with general information.
Education
Paducah Tilghman High School
Paducah, KYSkills
- Filing Procedures
- Client Relations
- Written and Verbal Communication
- Paperwork Processing
- Work Well Independently
- Data Entry
- Customer Service
Timeline
Cleaner
Provantage
01.2023 - 06.2023
Medical Records Clerk
Easter Seals of West Ky
07.2010 - 05.2021
Medical Records Clerk
Baptist Health
01.1999 - 05.2003
Paducah Tilghman High School
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