Terra Roberson
Dublin,GA
Overview
17
17
years of professional experience
Work History
Owner and Operator
Cleaning Business
03.2017 - Current
- Efficiently cleaning Commercial, residential homes, and businesses.
- It's a joy for me to see a smile on my clients faces when all tasks and jobs are complete. It's all about meeting my client's needs and some are just like family.
Bartender
Los Chile's Bar and Grill
03.2020 - 02.2022
- Crafted diverse cocktails and beverages to enhance customer satisfaction.
- Trained and mentored junior bartenders on mixology techniques and service standards.
- Managed inventory levels, ensuring timely ordering of supplies and minimizing waste.
- Developed creative drink specials, increasing customer engagement and sales.
Administrative Assistant/Office Manager
Debra Kitchens- TransAmerica Network (Producer)
02.2016 - 04.2019
- I assisted a Producer that sold Life Insurance through Transamerica Network Agency. Mrs. Kitchens is currently retired. I was over her office with one other employee. I handled all of the filing and customers information. I kept her organized on a day-to-day basis with scheduling, emails, and anything else needed. I set up all the appointments and organized Mrs. Kitchens day through her busy schedule.
Server
Sanchez Bar and Grill
04.2015 - 10.2016
- Orders
- Accuracy
- Multitasking
- Served food
- Served drinks
- Customer service
- Getting to know your customers
Starbucks Manager
Kroger
02.2009 - 12.2015
- Directed activities for a food and beverage service. Monitored facility compliance with health and fire regulations. Ensured food prep and serving procedures met safety regulations, health regulations. Ensured that food was prepared with correct recipe, portion sizes, presentation. Planogram, Resolved customer complaints regarding food quality, service, facilities. Making sure the customer has a pleasant visit when they come in again. Ensured that food was prepared quickly and on time. Scheduled and received food and beverage deliveries. Checked delivery contents for quality, quantity, accuracy. Maintained food and equipment inventories. Maintained inventory records. Scheduled staff hours and assigned work duties. Upheld standards for staff performance and customer service.
Education
High school or equivalent -
Dublin High School
Dublin, GA05-2008
Skills
- CUSTOMER SERVICE (10 years)
- INVENTORY (6 years)
- RETAIL SALES (6 years)
- Cold Calling
- Payroll
- Pricing
- Residential Cleaning
- Merchandising
- Inventory Control
- Office Management
- Management
Timeline
Bartender
Los Chile's Bar and Grill
03.2020 - 02.2022
Owner and Operator
Cleaning Business
03.2017 - Current
Administrative Assistant/Office Manager
Debra Kitchens- TransAmerica Network (Producer)
02.2016 - 04.2019
Server
Sanchez Bar and Grill
04.2015 - 10.2016
Starbucks Manager
Kroger
02.2009 - 12.2015
High school or equivalent -
Dublin High School
Additional Information
- Skills
- Accountancy, Accounting, Cooking, Customer Service, Delivery, Inventory Management, Pricing, Pricing Strategy, Quality, Retail Merchandising System, Retail Sales, Rms, Safety, Schedule, Strategic, Microsoft word, outlook, data entry, excel, office experience, management, payroll, Cash handling
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