TERRA SCOTT

Campaign: Google Fiber (Remote)

• Provided multi-channel customer support via phone, email, and chat, assisting with service inquiries, technical troubleshooting, and product recommendations
• Created customized quotes, explained product offerings, and scheduled service installations
• Managed a high volume of inbound and outbound inquiries, achieving monthly sales targets
• Maintained accurate customer records and documentation to ensure seamless follow-ups
• Google Fiber

Company Overview: Remote

• Handled customer inquiries across multiple communication channels (phone, email,
  and chat) to assist with product selection, order management, and troubleshooting.
  Managed 50+ daily inquiries, maintaining a 95% satisfaction rate through efficient
  problem-solving.
  Utilized CRM tools to track orders, document interactions, and escalate complex cases.
  Assisted customers with pricing, shipping, and product recommendations, ensuring a
  seamless shopping experience.

• Company Overview: Las Vegas, NV
• Delivered exceptional customer service across multiple channels (phone, email, and chat) by assisting with Tesla products, financing, and post-sales inquiries
• Guided clients through vehicle features, test drive scheduling, and the purchase process, ensuring a seamless experience
• Resolved product inquiries, technical issues, and service concerns, enhancing customer retention
• Maintained detailed customer records in CRM to track interactions and follow-ups
• Las Vegas, NV

Company Overview: Remote

• Managed multi-channel communication via phone, email, and CRM tools to guide clients through insurance enrollment, policy details, and eligibility requirements
• Provided information on policy options, coverage details, and eligibility requirements, guiding clients to suitable choices
• Utilized CRM systems to document interactions and track application statuses, maintaining data integrity
• Collaborated with internal teams to resolve enrollment issues, enhancing customer satisfaction
• Remote