Terra Smith

• Admin for Customer Service department
• Reviewed warranty submission; accepted/rejected claims
• Collaborated with vendors to resolve warranty disputes
• Suggested way to improve customer satisfaction experience
• Drafted letters to homeowners
• Sent monthly trend reports to management
• Processed customer reimbursement and employee expense checks
• Conducted monthly bank reconciliations for office and upper management business credit cards
• Served as back up to Office Manager
• Assisted with new employee onboarding and I9 paperwork
• Supported Marketing in preparing Welcome gifts for new homeowners
• Managed department supplies

Over the 11 years I held several positions; Warranty Coordinator, Project Coordinator, and Office Manager

• Managed the online requisition, maintenance, and distribution of office supplies
• Oversaw payments and expense reporting for the department
• Maintained confidential personnel files for HR
• Managed incoming and outgoing mail, handling up to hundreds daily
• Supervised mass mailings of over 1,000 letters monthly
• Ensured HIPPA compliance
• Addressed moderately complex problems requiring analysis and judgment based on various factors
• Selected methods and evaluation criteria within broadly defined practices and policies
• Provided general administrative support to Executive and General Management
• Prepared and processed change orders, contracts, purchase orders, back charges
• Secured insurance requirements from vendors
• Admin for Customer Service department
• Reviewed warranty submission; accepted/rejected claims
• Collaborated with vendors to resolve warranty disputes
• Suggested way to improve customer satisfaction experience
• Drafted letters to homeowners