Terra Stewart
Indianapolis
Summary
Compassionate healthcare professional with over 10 years of experience in patient care and support. Skilled in electronic health record systems and clinical software, with a strong track record of training new staff and ensuring compliance with safety protocols.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Sr. Patient Care Tech
Community Health Network
Indianapolis
12.2015 - Current
- Monitor vital signs and report changes to nursing staff.
- Answer call lights promptly and respond appropriately to requests from patients, families, staff members.
- React promptly in emergency situations by administering effective CPR and first aid measures.
- Safeguard patient privacy with strict adherence to HIPAA protocols.
- Collect specimens such as urine samples for testing purposes according to established protocols.
- Assist in training new PCT's on operational procedures and safety measures.
- Assist patients with activities of daily living, including bathing, dressing and grooming.
- Perform EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
RCS Analyst Accounts Payable
IU Health Home Care
Indianapolis
11.2018 - 09.2022
- Processed invoices and billing statements for timely payment.
- Reviewed account discrepancies and resolved billing issues promptly.
- Assisted in developing billing procedures to enhance workflow efficiency.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Investigated incorrect billings and processed refunds as necessary.
- Maintained accurate records of collections, adjustments and denials in the system.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Implemented new policies related to billing processes when required.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Submitted claims to insurance companies.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Home Health Aide
Tendercare Health Services
Indianapolis
08.2014 - 11.2018
- Assisted clients with daily living activities and personal care needs.
- Monitored and documented client health status and changes.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with healthcare professionals regarding client conditions.
- Collaborated with family members to address care concerns and preferences.
- Maintained a clean and safe environment for clients at all times.
- Participated in ongoing training to improve caregiving skills and knowledge.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
Licensed Esthetician - Esthetics
Tricoci University of Beauty Culture
Fishers, IN08-2024
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06-2013
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- CPR certification
- HIPAA compliance
- EKG and phlebotomy
- Electronic health record systems
Clinical software expertise
Patient management applications - Patient support expertise
- Data entry and documentation
Record keeping
Information management
Certification
HHA
Timeline
RCS Analyst Accounts Payable
IU Health Home Care
11.2018 - 09.2022
Sr. Patient Care Tech
Community Health Network
12.2015 - Current
Home Health Aide
Tendercare Health Services
08.2014 - 11.2018
Licensed Esthetician - Esthetics
Tricoci University of Beauty Culture
High School Diploma -
Arsenal Technical High School
Associate of Science - Nursing
Ivy Tech Community College of Indiana