Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Terra Stinnett

Tampa

Summary

Professional in hospitality management, bringing valuable leadership and operational expertise to dining services. Known for driving improvements in service quality and operational efficiency. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff training, customer service, and inventory management.

Overview

14
14
years of professional experience

Work History

Corporate Training Manager

Stellar Partners
01.2018 - Current
  • Optimized learning outcomes by integrating cutting-edge technologies into traditional classroom environments.
  • Facilitated open communication between employees and management by creating safe spaces for honest feedback during regular group discussions.
  • Mentored junior team members in the development and execution of their own training initiatives, fostering a sense of ownership and pride in their work.
  • Evaluated existing training programs for effectiveness, making data-driven recommendations for improvements where necessary.

Hospitality Management

United States Air Force Reserve
10.2012 - Current
  • Actively participated in industry conferences staying up-to-date on current trends in hospitality management best practices.
  • Participated in staff training programs to enhance skills and knowledge in various areas of hospitality management.
  • Participated in ongoing professional development opportunities related to culinary arts or hospitality management.
  • Participated in ongoing training sessions to stay updated on industry trends and best practices in customer service and hospitality management.

Server

TGI Fridays
03.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess

Cheddars Stratch Kitchen
02.2021 - 07.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Lead Barback

The Saddle
01.2017 - 02.2018
  • Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
  • Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
  • Promoted positive work environment through proactive assistance to colleagues during peak hours.
  • Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.

Bartender

The Legion
01.2011 - 01.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

Crestline High School
Crestline, OH

Associate of Science - Hospitality Management

Community College of The Air Force
Montgomery, AL
01-2015

Bachelor of Science - Criminal Justice

University of Cincinnati
Cincinnati, OH
04-2013

Skills

  • Training evaluation
  • E-learning development
  • Coaching and mentoring
  • Organizational development
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Time management
  • Reliability

Affiliations

  • United States Air Force Reserves

Timeline

Server

TGI Fridays
03.2023 - 04.2024

Hostess

Cheddars Stratch Kitchen
02.2021 - 07.2022

Corporate Training Manager

Stellar Partners
01.2018 - Current

Lead Barback

The Saddle
01.2017 - 02.2018

Hospitality Management

United States Air Force Reserve
10.2012 - Current

Bartender

The Legion
01.2011 - 01.2013

Crestline High School

Associate of Science - Hospitality Management

Community College of The Air Force

Bachelor of Science - Criminal Justice

University of Cincinnati

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