Summary
Overview
Work History
Skills
Timeline
Generic

Terra W

Summary

Professional in hospitality industry with track record of managing bar teams and enhancing customer experiences. Proven ability to streamline operations, maintain high standards, and adapt to dynamic environments. Skilled in team collaboration and cultivating positive work atmosphere.

Overview

16
16
years of professional experience

Work History

Bar Team Leader

JOEY Restaurant Group
07.2022 - Current
  • Collaborated with management to develop strategies for driving revenue growth and enhancing the overall guest experience.
  • Maximized profits by negotiating favorable pricing agreements with suppliers and controlling pour costs.
  • Upheld legal compliance by enforcing responsible alcohol service policies, preventing over-service incidents or underage drinking issues.
  • Stayed current on industry trends, incorporating new products or techniques into our offerings as appropriate for the clientele''s preferences.
  • Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
  • Increased sales with engaging promotional events and drink specials.

FOH Manager

JOEY Restaurant Group
09.2019 - 07.2022
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
  • Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.

Training and Development Leader

JOEY Restaurant Group
03.2021 - 07.2021
  • Collaborated with cross-functional teams to integrate relevant industry trends into training materials and course content.
  • Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
  • Established a positive learning environment by fostering open communication and encouraging feedback from all participants.

Server

JOEY Restaurant Group
07.2018 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Cosmetics Department Manager

Nordstrom
06.2009 - 12.2016
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Enhanced team productivity by conducting regular trainings on product knowledge and selling techniques.
  • Stayed up-to-date on industry trends and new product releases, incorporating relevant items into the department''s offerings to maintain competitiveness in the market.
  • Conducted regular performance reviews with employees to maintain high standards of service quality and address areas for improvement.
  • Oversaw daily operations, delegating tasks efficiently to promote a smooth workflow within the team.

Skills

Brand representation

Cocktail creation

Customer service

Team leadership

Relationship building

Staff and Training Developmemt

Timeline

Bar Team Leader

JOEY Restaurant Group
07.2022 - Current

Training and Development Leader

JOEY Restaurant Group
03.2021 - 07.2021

FOH Manager

JOEY Restaurant Group
09.2019 - 07.2022

Server

JOEY Restaurant Group
07.2018 - 07.2019

Cosmetics Department Manager

Nordstrom
06.2009 - 12.2016

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Terra W