Summary
Overview
Work History
Education
Skills
Timeline
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Terra Winters

Goodyear,AZ

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

3
3
years of professional experience

Work History

Outbound Ship Clerk

Amazon
07.2022 - Current
  • Utilize Grafana and Lane Watch to ensure healthy carrier count
  • Utilize and Dock Flow to audit proper flow routing per line
  • Communicated with third-party carriers and ROC to secure additional empty trailers needed throughout shift and following shifts
  • Monitor Schedule Departure Times (SDT), while communicating with TDR and Sweep team to ensure on-time departures for customer satisfaction
  • Led team of 10 associates, including PGs, TDR and Sweep
  • Lead shifts while their Area Manager was OOTO to keep team morale and supported all Indirect Roles
  • Strong communication skills between TOM team and Leadership on making hostler moves in yard
  • Trained in Sweeper (Quality)
  • Wall builder for Outbound Fluid Load-built safe and quality manner to meet customer expectations
  • Partnered with PA/AM on safety concerns and addressed them with Safety.

Front Desk Receptionist

Total Access Urgent Care
06.2021 - 03.2022
  • Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Worked with clinical team to ensure highest quality of care for patients
  • Resolved patient issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.

Cashier

Dick’s Sporting Goods
08.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs
  • Performed cash, card and check transactions to complete customer purchases
  • Used POS system to enter orders, process payments and issue receipts
  • Efficiently checked out customers and handled returns/exchanges
  • Uphold company standards for merchandise presentation of best brands in sporting goods.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects

Education

Bachelor of Science - Environmental Science

University of Arizona
Tucson, AZ
12.2026

Associate of Arts -

St Charles Community College
City Of Saint Peters, MO
05.2021

High School Diploma -

Winfield High School
Winfield, MO
05.2019

Skills

  • Microsoft Office
  • Performance Analysis
  • Quality Control
  • Key Performance Indicator Tracking
  • Critical Thinking
  • Strategic Goals
  • Customer Experience
  • Safety Guidelines

Timeline

Outbound Ship Clerk

Amazon
07.2022 - Current

Front Desk Receptionist

Total Access Urgent Care
06.2021 - 03.2022

Cashier

Dick’s Sporting Goods
08.2020 - 06.2021

Bachelor of Science - Environmental Science

University of Arizona

Associate of Arts -

St Charles Community College

High School Diploma -

Winfield High School

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Terra Winters