Terrace Jackson
Richmond,TX
Summary
Dynamic Patient Scheduling Coordinator with a proven track record at Annuity Health, excelling in appointment scheduling and patient confidentiality. Enhanced operational efficiency through standardized procedures and proactive conflict resolution, while delivering exceptional customer service. Strong organizational skills and expertise in electronic health records drive continuous improvement in patient satisfaction.
Offering organized and communicative approach, eager to learn and develop within healthcare environment. Delivers understanding of medical terminology and HIPAA compliance, showcasing skills in scheduling software and patient management systems. Ready to use and develop organizational and communication skills in Patient Scheduling Coordinator role.
Overview
4
4
years of professional experience
Work History
Patient Scheduling Coordinator
Annuity Health
01.2024 - 11.2025
- Coordinated patient appointments using electronic scheduling systems to optimize workflow and reduce wait times.
- Managed inbound calls, providing exceptional customer service and addressing patient inquiries efficiently.
- Collaborated with healthcare providers to ensure accurate patient information and appointment confirmations.
- Developed standardized procedures for scheduling processes, enhancing operational efficiency and accuracy.
- Implemented feedback mechanisms to assess patient satisfaction with scheduling services, driving continuous improvement initiatives.
- Resolved scheduling conflicts proactively, maintaining strong relationships with patients and healthcare teams throughout the process.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
Customer Server Host
Main Event
08.2021 - 05.2023
- Delivered exceptional customer service, fostering a welcoming environment for guests.
- Managed cash registers, ensuring accurate transactions and balancing daily sales.
- Assisted in training new team members on operational procedures and service standards.
- Resolved customer inquiries efficiently, enhancing overall guest satisfaction ratings.
- Conducted regular inventory checks and managed stock levels to minimize shortages.
Education
Bachelor of Arts - Business Management
Sam Houston State University
Huntsville, Texas, TX01-2027
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Electronic health records
- Insurance authorizations
- Strong organization
- Patient scheduling
Timeline
Patient Scheduling Coordinator
Annuity Health
01.2024 - 11.2025
Customer Server Host
Main Event
08.2021 - 05.2023
Bachelor of Arts - Business Management
Sam Houston State University