Summary
Overview
Work History
Education
Skills
Certification
Interests
Quote
Timeline
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Terrah Davis

Salisbury,MD

Summary

Dynamic Front Desk Manager and Certified Nursing Assistant with a proven track record at Expresscare and Tidal Health. Excelled in enhancing patient and guest experiences through exceptional customer service and problem-solving skills. Trained and mentored over 30 staff, improving team efficiency by 40%. Expert in conflict management and operations, ensuring high-quality care and service. Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations. Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Front Desk Manager

Expresscare
05.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.

Certified Nursing Assistant

Tidal Health
10.2018 - 05.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Documented patient information and care activities in electronic health record.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported needs of [Number]+ residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Geriatric Nursing Assistant

Anchorage Healthcare Center
12.2013 - 10.2018
  • Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
  • Improved patient comfort by providing compassionate and attentive care during daily activities.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
  • Promoted socialization among residents through planning group events such as exercise classes or recreational activities.
  • Facilitated smooth transitions between shifts by providing thorough hand-off reports on patient status and ongoing needs.
  • Enhanced patients'' cognitive abilities through engaging conversations and memory exercises.
  • Provided emotional support for both patients and their families during difficult times, offering empathy and understanding.
  • Maintained a clean and safe environment for patients, performing regular room checks and sanitation procedures.
  • Delivered high-quality personal hygiene care, including bathing, grooming, and oral care, for improved patient wellbeing.
  • Managed incontinence needs with dignity and respect, maintaining patient privacy throughout the process.
  • Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
  • Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
  • Reduced instances of bedsores by regularly repositioning immobile patients according to established guidelines.
  • Documented daily observations accurately within medical records systems for comprehensive tracking of patient progress over time.
  • Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
  • Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Transported patients between rooms and appointments or testing locations.
  • Supported needs of [Number]+ residents under long-term care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Geriatric Nursing Assistant

Judy Ennals
01.2005 - 12.2013
  • Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
  • Improved patient comfort by providing compassionate and attentive care during daily activities.
  • Provided emotional support for both patients and their families during difficult times, offering empathy and understanding.
  • Managed incontinence needs with dignity and respect, maintaining patient privacy throughout the process.
  • Reduced instances of bedsores by regularly repositioning immobile patients according to established guidelines.
  • Changed incontinent patients and established verbal cueing for toileting, turning and repositioning to maintain skin integrity.
  • Prepared nutritious meals that catered to individual dietary needs, ensuring optimal health and wellness for patients.
  • Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
  • Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

GED -

Crisfield High School
Crisfield, MD

Certified Nursing And Geriatric Assistant. - Nursing

Wor Wic Tech
Salisbury, MD
04-2018

Skills

  • Customer Service
  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Problem-Solving
  • Customer service expertise
  • Conflict Management
  • Leadership Qualities
  • Oral and written communications
  • Reception expertise
  • Listening Skills
  • Time Management
  • Front Desk Supplies Management
  • Daily Reporting
  • Staff Supervision
  • Customer Service Management
  • Delegating Work Assignments
  • Employee Training
  • Operations Management
  • Staff Management
  • Training and mentoring
  • Team building and supervision
  • Conflict and issue documentation
  • Documentation And Reporting
  • Multi-Line Phone Systems
  • Office meetings
  • Administrative Skills
  • File Management
  • Conflict Mediation
  • Coaching and Mentoring
  • Team Training
  • Credit and cash payments
  • Payment Processing
  • Complaint Management
  • Cash Handling
  • Registration
  • Cash Management
  • Issue Resolution
  • Maintenance Requests
  • Registration processing
  • Administrative Support
  • Policy Enforcement
  • Personnel Management
  • Guest check-in and check-out
  • Cash handling experience
  • Team performance monitoring

Certification

  • CPR/AED Certification
  • Trained Administrative Assistant.
  • First Aid Certification
  • Certified Nursing Assistant (CNA)
  • Basic Life Support Certification (BLS)
  • OSHA Certified

Interests

  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Volunteer Work
  • Watching Movies and TV Shows
  • Offering time and support to shelters for the homeless, women, and animals
  • Reading
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Front Desk Manager

Expresscare
05.2022 - Current

Certified Nursing Assistant

Tidal Health
10.2018 - 05.2022

Geriatric Nursing Assistant

Anchorage Healthcare Center
12.2013 - 10.2018

Geriatric Nursing Assistant

Judy Ennals
01.2005 - 12.2013

GED -

Crisfield High School

Certified Nursing And Geriatric Assistant. - Nursing

Wor Wic Tech

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Terrah Davis