Terrah Marquez
Laveen,AZ
Summary
Results-driven Assistant Store Manager with expertise in staff management, sales optimization, and customer service. Experienced in inventory control and visual merchandising, excelling in fast-paced environments. Enhanced operational efficiency and team productivity while elevating customer satisfaction through strategic planning and execution.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Assistant Store Manager
Ross Stores
Glendale, Arizona
10.2022 - 05.2026
- Assisted in managing daily store operations and team performance.
- Trained new employees on customer service and store policies.
- Coordinated visual merchandising efforts to maintain appealing store displays.
- Monitored compliance with health and safety regulations within the store environment.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Forecasted customer demand to set prices or credit terms for goods or services.
Supervisor
Family Dollar
Phoenix, AZ
01.2021 - 08.2022
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Implemented new operational procedures, increasing efficiency.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Resolved customer complaints and escalated issues as needed to maintain satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Cashier
Dollar Tree Stores
Phoenix, Az
01.2019 - 12.2020
- Processed customer transactions quickly and accurately at the cash register.
- Restocked merchandise on shelves to enhance product availability for customers.
- Handled returns and exchanges, following company policies for customer satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
Paraprofessional
Cartwright School District
Phoenix
08.2015 - 01.2018
- Assisted teachers in delivering instructional support to diverse student populations.
- Collaborated with staff to implement individualized education plans for students.
- Supervised student behavior during classroom activities and transitions.
- Facilitated small group learning sessions to enhance student understanding.
- Communicated effectively with parents regarding student progress and needs.
- Maintained a safe and organized classroom environment for optimal learning.
Beauty Advisor
CVS Pharmacy
Phoenix
10.2008 - 07.2015
- Assisted customers in selecting beauty products and offered personalized recommendations.
- Maintained product displays and ensured shelves were stocked and organized.
- Educated customers on skincare routines and makeup application techniques.
- Stayed updated on beauty trends and new product launches for informed advice.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Displayed merchandise to present visually appealing arrangements that drive sales.
Education
North High School
Phoenix, AZSkills
- Inventory management
- Visual merchandising
- Store operations
- Sales growth
- Loss prevention
- Cash management
- Team leadership
- Staff supervision
- Scheduling coordination
- Time management
- Customer service
- Effective communication
Certification
- Paraprofessional Certification, Cartwright School District 2015
Timeline
Assistant Store Manager
Ross Stores
10.2022 - 05.2026
Supervisor
Family Dollar
01.2021 - 08.2022
Cashier
Dollar Tree Stores
01.2019 - 12.2020
Paraprofessional
Cartwright School District
08.2015 - 01.2018
Beauty Advisor
CVS Pharmacy
10.2008 - 07.2015
North High School