Terrah Norwood

• As a temporary job, an bartender/concessions stand worker at The World Games 2022 in Birmingham, Alabama.
• Maintained clean, organized workspace according to operational standards.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Offered exceptional customer service to all guests.
• All Cashless using POS for different locations

2015 Voted Best Marina & Cafe on the Warrior River

• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate the marina and cafe instructions.
• Promptly responded to tenant and customer complaints and concerns over the entire property. Which was a Cafe on River, 2-24 Hour Gas pumps on the River, 1 Boat Launch, 21- RV Spots with full hookups, 4 Monthly Rental Cabins, 20- Dry Boat Storage Spots & 30 Wet Boat Slips with Lifts in the water.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office for the Marina and Cafe Properties.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Increased recreational vessels & cafe sales by participation in special events by creating Monthly newsletter with detailed calendars and other businesses on the Warrior River.
• Managed maintenance, custodial staff and cafe of Franklin Ferry Marina & Cafe.

• Coordinated all events at Riverbend Sports Bar & Grill and Franklin Ferry Marina & Cafe for 10 years.
• Working with both venues, which was owned by the same owners, It made it easier to bring in all types of people by land, boat and Motorcycle., The Warrior River is a place families like to go to with or with out owning a boat. So since both was on the water and land I was able to Increased sales revenues by 25% by promoting both companies on social media networking daily.
• Increased sales by driving operational efficiencies and building excellent customer rapport.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Achieved recognition for contribution to store success by optimizing sales by having events tied together to all the other Bars & Marinas on the Black Warrior. River as well.

• Managed complex calendar scheduling focusing on the proper allocation of executive availability for David to go to China and Japan.
• I contributed to smooth business operations by planning and organizing meetings and conferences for the CEO and Japan/China offices.
• Responded to emails and other correspondence to facilitate communication and enhance states' business processes while David was traveling out of state.
• Coordinated travel arrangements by booking airfare, hotel, and ground transportation for all travel to China & Japan.
• Diamond Rubber Products ISO Certified in less than 1-ONE YEAR, so we could increase sales by winning the more significant government bids for any rubber type material for the company to bid on; since we were ISO Certified, sales increased 30%.
• I was the ISO Coordinator at Diamond Rubber Products to train junior office staff in correct procedures and reporting requirements.
• Entered into record-keeping systems appropriate data needed to create new records or update existing ones.
• Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.