Terrah Payne
Huntersville,NC
Summary
Brings proven track record of success in providing community-based services to clients, including evaluation, case management, counseling, and referrals. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
19
19
years of professional experience
Work History
Eligibility Specialist II
Mecklenburg County Department Of Social Services
10.2016 - Current
- Maintain extensive knowledge of multiple social services programs
- Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems
- Verify client’s information through paper documentation, on-line search and phone calls and determine program eligibility
- Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes
- Perform data entry and maintains system files and databases on clients, providers, and program services
- Perform work in high volume, fast-paced environment with continual customer interaction
- Resolve discrepancies with customer applications to verify eligibility.
- Communicate with people from various cultures and backgrounds on application process.
- Process documents for accuracy and compliance with government regulations.
- Interview applicants and explained scope of different available benefits.
- Devised and implemented strategies to streamline eligibility verification processes.
Qualified Mental Health Professional
Bridgebuilders YFS/ Faith In Families
06.2009 - 05.2015
- Documented client progress in confidential files.
- Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
- Performed client assessments and developed treatment plans.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
Case Manager - Food Stamp Employment and Training
Workforce Central Florida/ Goodwill Industries
06.2004 - 06.2008
- Linked, coordinated and provided referrals to community support agencies and services.
- Provided career and life circumstance counseling, ongoing assessments, and interpersonal guidance.
- Facilitated group orientations, employment training and life skills classes.
- Maintained accurate and timely documentation of services.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Monitored program performance and outcomes for successful delivery of services.
Education
Bachelor of Arts - Psychology
University of Central Florida
Orlando, FL05.2007
Skills
- Public Assistance Programs
- Eligibility Requirements
- Multicultural Populations
- Applicant Interviewing
- Advocacy and Counseling
- Intakes and Assessments
- Confidential Records Management
Timeline
Eligibility Specialist II
Mecklenburg County Department Of Social Services
10.2016 - Current
Qualified Mental Health Professional
Bridgebuilders YFS/ Faith In Families
06.2009 - 05.2015
Case Manager - Food Stamp Employment and Training
Workforce Central Florida/ Goodwill Industries
06.2004 - 06.2008
Bachelor of Arts - Psychology
University of Central Florida
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