Terrah Reid
Saint Petersburg
Summary
Pharmacy Technician student graduated May 2025. Experienced in assisting the pharmacist by performing daily tasks such as prescription processing, medication handling, and insurance claims processing. Specializing in customer service, communication, patient confidentiality, and inventory management. Instrumental in maintaining records by creating and updating patient profiles and filling prescriptions. Possess thorough knowledge of pharmacy law, medical terminology, pharmaceutical calculations; maintain a safe pharmacy by complying with procedures, rules, and regulations.
Overview
2
2
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens
St. Petersburg
09.2025 - Current
- Assisted customers with prescription inquiries and medication information.
- Processed prescription orders using pharmacy management software.
- Collaborated with pharmacists to resolve medication-related issues.
Teaching Fellow
Academy Prep Center of St. Petersburg
Saint Petersburg
06.2024 - Current
- Implemented effective classroom behavior management strategies.
- Established open, constructive dialogue with school community members.
- Provided tailored instructional support to individual students.
- Planned and executed engaging, educational lesson plans.
- Facilitated student-centered learning environments.
- Monitored and assessed student progress regularly.
Customer Service Representative
Harte Hanks
Saint Petersburg
10.2023 - 06.2024
- Provided technical support to customers via phone calls.
- Responded promptly to customer inquiries and complaints.
- Addressed customer issues courteously and effectively.
- Enhanced customer satisfaction through efficient problem resolution.
- Maintained high standards of customer service during calls.
Education
Pharmacy Technician - PTCB CERTIFICATION
Stepful
Candidate for College Degree - Health Information Technology
Saint Petersburg College
Saint Petersburg, FLHigh School Diploma -
Lakewood High School
Saint Petersburg, FLSkills
- Dosage Calculations
- Basic Pharmacology
- Medication Storage
- Prescription Data Entry
- Insurance Adjudication
- Purchasing and Inventory Control
- Effective communicator
- Customer service oriented
- Problem Solver
- Relationship Building
- Detail-oriented worker
- Self-motivated learner
- Organized and punctual
- Efficient multitasker
- Calm and professional
- Critical thinker
Core Competencies
Dosage Calculations, Basic Pharmacology, Medication Storage, Prescription Data Entry, Insurance Adjudication, Purchasing and Inventory Control, Effective communicator, Customer service oriented, Problem Solver, Relationship Building, Detail-oriented worker, Self-motivated learner, Organized and punctual, Efficient multitasker, Calm and professional, Critical thinker
Timeline
Pharmacy Customer Service Representative
Walgreens
09.2025 - Current
Teaching Fellow
Academy Prep Center of St. Petersburg
06.2024 - Current
Customer Service Representative
Harte Hanks
10.2023 - 06.2024
Pharmacy Technician - PTCB CERTIFICATION
Stepful
Candidate for College Degree - Health Information Technology
Saint Petersburg College
High School Diploma -
Lakewood High School