Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Terrah White

Terrah White

Chicago,IL

Summary

To seek and maintain full-time position with Chicago Public Schools that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Support Specialist

Inca Digital
01.2021 - Current
  • Monitored and maintained customer accounts
  • Monitor customers inbox daily
  • Creates quote for customer looking to order parts
  • Post a variety of different payment types: Checks, Cash, Credit Cards, ACH, etc
  • Assist in providing technical assistant ranging from system information and/or documentation to system configuration and problem resolution
  • Scheduled engineers for onsite customer visits
  • Processed part request orders in system
  • Providing estimates, invoice repairs, order parts, creating modifying and performing upkeep of file and company finances
  • Providing a value-added experience with outstanding customer service to our customer while resolving issues related to their machine equipment
  • Created training documents to organize processes amongst teams
  • Developed reports for visibility on credit and collection when customer accounts were on hold.

Restaurant Manager

Harvest 365 Restaurant & Fresh Grill
01.2018 - 01.2021
  • Deliver superior service and maximize customer satisfaction
  • Interpersonal communication skills
  • Team-oriented
  • Organized
  • Problem-solving
  • Creativity
  • Coordinator of all Events
  • In charge of front of the house and back of the house restaurant operations
  • Responsible for efficiently and accurately customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Estimate future needs for good, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve
  • Control operational costs and identify measures to cut waste.

Enrollment Specialist

Maximus
01.2000 - 01.2018
  • Aided customers who needed healthcare insurance for a very low price under the Affordable Care (ACA)
  • Enrolled clients in program such as family health network Molina Illinicare & County Care & other programs affiliated with the Medicaid card
  • HIPPA
  • Reviewing benefit plans and selecting the proper plan that works for the client
  • Assisting customers with finding and locating doctors under their benefit plan
  • Data entry on client's file
  • Maneuvering thru multiple databases.

Education

Business Management - Business Administration

Triton College
River Grove, IL
01.2000

GED -

Proviso East H.S.
Maywood, IL
06-1998

Skills

  • Documentation Management
  • Analytical and problem-solving abilities
  • Interpersonal and communication skills
  • Self-starter
  • Follow-Up
  • ServiceMax
  • Share point
  • SAP
  • CMS (Claims Management System)
  • Organizational skills
  • V-Lookups
  • Pivot Tables
  • Scheduling
  • Data Entry
  • Microsoft (Office, Project, Teams, Excel, Word, Access, PowerPoint, Adobe)
  • AWR
  • Oracle Applications

Certification

Paraprofessional License 2024

Timeline

Senior Support Specialist

Inca Digital
01.2021 - Current

Restaurant Manager

Harvest 365 Restaurant & Fresh Grill
01.2018 - 01.2021

Enrollment Specialist

Maximus
01.2000 - 01.2018

Business Management - Business Administration

Triton College

GED -

Proviso East H.S.

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Terrah White