Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrail Hardiman

Columbus,OH

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

5
5
years of professional experience

Work History

Office Manager

Riverside Methodist Hospital
Columbus, OH
06.2022 - 04.2023
  • Monitored inventory levels and placed orders when needed.
  • Provided training to new hires on office policies and procedures.
  • Organized company events including holiday parties, team building activities .
  • Assisted in recruiting, onboarding and training new employees.
  • Assisted in developing budgets for departmental expenses.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Maintained confidential records relating to personnel matters.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Maintained filing system for records, correspondence and other documents.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ensured compliance with applicable laws regarding employment practices.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Developed effective communication strategies between departments within the organization.
  • Developed and implemented office policies and procedures.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Reviewed files and records to obtain information and respond to requests.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coded and entered daily invoices with in-house accounting software.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Interpreted and communicated work procedures and company policies to staff.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office inventory and placed new supply orders.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Proposed or approved modifications to project plans.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Office Coordinator

Riverside Methodist Hospital
Columbus, OH
04.2020 - 05.2022
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Followed up with customer inquiries via phone or email promptly.
  • Assisted with budget preparation by tracking expenses related to office operations.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Assisted with special projects as requested from time-to-time by management team.
  • Responsible for ordering business cards for staff members when needed.
  • Handled confidential information in a discreet manner.
  • Provided administrative support for all departments in the organization as necessary.
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Managed daily mail distribution including sorting out incoming and outgoing mail.
  • Created and maintained filing systems, both paper and electronic.
  • Prepared invoices, reports, memos, letters, financial statements, and other documents.
  • Ensured compliance with company policies regarding health and safety regulations.
  • Supported other teams with various administrative tasks when required.
  • Updated contact information lists regularly in accordance with company policy.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Input accurate account data to efficiently update company database and maintain detailed records.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
  • Collaborated closely with staff to effectively smooth and improve office operations.
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
  • Processed payroll for employees, accounting for taxes, leave, and special reimbursements or commissions.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Used judgment and initiative in handling confidential matters and requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Interpreted and communicated work procedures and company policies to staff.
  • Coded and entered daily invoices with in-house accounting software.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Computed balances, totals or commissions to support accounting team.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Guided employees in handling difficult or complex problems.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Nursing Assistant

Riverside Methodist Hospital
Columbus, OH
10.2018 - 04.2020
  • Provided emotional support to family members during difficult times.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Provided assistance to medical staff during tests, treatments and emergency procedures.
  • Ensured that all equipment was functioning properly prior to use.
  • Performed basic nursing skills such as changing wound dressings and administering enemas.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Collected specimens for laboratory testing such as urine samples and blood draws.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Implemented fall prevention techniques as specified in plan of care.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Administered medications and educated patients and families on correct at-home administration.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Collected specimens from patients for laboratory testing purposes.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Education

Mifflin High School
Columbus, OH
06-1990

Skills

  • Customer Service
  • Compliance Monitoring
  • Office Management
  • Administrative Support
  • Supply Management
  • Billing
  • Data Entry
  • Performance Improvement
  • Training and coaching
  • Document Management
  • Clerical Support
  • Event Coordination
  • Relationship Building
  • Scheduling and calendar management
  • Account Reconciliation
  • Staff Training
  • Payroll and budgeting
  • Report Preparation
  • Customer Relations
  • Policy Implementation
  • Employee Training
  • Office Administration
  • Payroll Processing
  • Travel Coordination
  • Scheduling Coordination
  • Meeting planning
  • Scheduling

Timeline

Office Manager

Riverside Methodist Hospital
06.2022 - 04.2023

Office Coordinator

Riverside Methodist Hospital
04.2020 - 05.2022

Nursing Assistant

Riverside Methodist Hospital
10.2018 - 04.2020

Mifflin High School

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Terrail Hardiman