Terraine Monique Zeno
New Orleans
Summary
Customer-Focused Professional with Strong Communication and Problem-Solving skills Ready to Deliver Exceptional Service.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Family Dollar
New Orleans, LA
03.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Mail Handler Assistant
United States Postal Service
Atlanta, GA
12.2020 - 05.2021
- Delievered services to customer locations with specific timeframes
- Carried out day-to-day duties accurately and efficiently
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Distributed mail on foot to residences and businesses, Delievering to approximately 100s customers per shift
Cashier
DD'S Discount
06.2020 - 08.2020
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Replenised sales floor appearance
- Assisted customers with special services, account updates and promotional options
- Answered questions about store policies and concerns to support positive customer experiences
Personal Shopper
Amazon at Whole Foods
04.2020 - 05.2020
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Delievered high level of assistance by locating products and checking store system for merchandise at other sites
- Placed completed orders in labeled, temperature-appropriate storage pending customer/driver pick up
- Consistently met deadlines and quality goals for accruracy and timeliness
- Tracked substitutions and informed customers of changes
Front End Supervisor
Kmart, Sears Holding
Harahan, LA
10.2014 - 03.2020
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in five checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Customer Service Specialist 2
Audubon Nature Institute
New Orleans, United States
05.2011 - 09.2014
- Consistently provided friendly service to promote better customer engagement
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Efficiently prepared sandwiches and other menu items for guests
- Cleaned food preparation areas, tools and equipment
- Loaded dishwasher with china and throughly hand-washed dishes, pans and utensils to tidy up serving line
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cashc in register drawer at the beginning and end of shift
- Became a cashier trainer for all new employees
Education
High School Diploma -
James Madison High School
Norcross, GA07.2006
Skills
- Strong Communication Skills
- Empathy and Patience
- Problem-Solving Skills
- Product Knowledge
- Adaptability
- Time Management
- Teamwork
- Tech Savvy
- Conflict Resolution
- Customer Satisfaction Focus
Awards
- Dean's List
- Principal's Honor Roll
- 11 out of top 20 students in graduating class
Timeline
Customer Service Representative
Family Dollar
03.2025 - Current
Mail Handler Assistant
United States Postal Service
12.2020 - 05.2021
Cashier
DD'S Discount
06.2020 - 08.2020
Personal Shopper
Amazon at Whole Foods
04.2020 - 05.2020
Front End Supervisor
Kmart, Sears Holding
10.2014 - 03.2020
Customer Service Specialist 2
Audubon Nature Institute
05.2011 - 09.2014
High School Diploma -
James Madison High School