Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Terrake Starks

West Memphis,AR

Summary

Structured Leader with excellent troubleshooting, issue resolution and customer service skills. Dependable and driven with record seeing complex projects through to completion.

Overview

17
17
years of professional experience

Work History

Lead Consultant

FedEx Office & Print
09.2023 - Current
  • Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
  • Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
  • Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
  • Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.

Store Manager

CitiTrends
09.2022 - 09.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

General Retail Store Manager

Cracker Barrel Country Store
06.2007 - 01.2022
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

Education

BBA - Business Administration And Management

Strayer University
Memphis, TN
03.2027

Skills

  • Product Life Cycle Management
  • Business Analysis
  • Client Relationships
  • Continuous Improvement
  • Problem-Solving
  • Customer Relationship Management

Accomplishments

  • Achieved positive results by completing FUSE with accuracy and efficiency. ( FUSE new system to combine all detail to one location)

Timeline

Lead Consultant

FedEx Office & Print
09.2023 - Current

Store Manager

CitiTrends
09.2022 - 09.2023

General Retail Store Manager

Cracker Barrel Country Store
06.2007 - 01.2022

BBA - Business Administration And Management

Strayer University

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Terrake Starks