Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terra L. Orr

Chicago Heights,IL

Summary

Experienced Case Manager working with members, providers and multidisciplinary team members to assess, facilitate, plan and coordinate an integrated delivery of care across the continuum, including behavioral health and long term support services, for participants with high need. To work to ensure that participants progress toward desired outcomes with quality care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Diversion Case Manager

Respond Now
Chicago Heights, IL
11.2021 - Current
  • Connect participants to community resources and financial assistance as needed.
  • Conduct health risk assessments, applicable clinical assessments and make appropriate recommendations for services and level of care based on assessment findings within a timely manner.
  • Conduct home visits to ensure housing stability and support in development of life skills to foster emotional support.
  • Provide supportive services and linkage to appropriate community services designed to assist participants to achieve goals related to long-term stability.
  • Provide assertive case management services based on the participant's level of need. Which includes recovery, mental health, harm reduction, medical needs, employment and developmental needs.
  • Complete reporting, maintain effective documentation and other programmatic needs accurately and in a timely manner.
  • Partnered with physicians, social workers, and activity therapists, to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Facilitate and document diversion conversations with the commitment to use conflict resolution, while building relationships with community partners.

Lead Case Manager/Supervisor

Aunt Martha’s Health & Wellness
Park Forest, IL
01.2019 - 11.2021


  • Provide individualized case plans and specialized support to participants via face-to-face or home visits as required.
  • Perform ongoing monitoring of case plans to staff to evaluate effectiveness, document interventions and goal achievement.
  • Routinely assess strengths and barriers to income, housing stability and self-sufficiency (including health, substance use and mental health issues) and provide appropriate referrals to supportive services in a timely manner.
  • Conduct safety planning and provide crisis intervention using Psychological/ Mental Health First Aid, non- violent crisis intervention and other skills and strategies as needed.
  • Attuned to risk factors and signs of domestic violence, sexual exploitation, human trafficking, and provide linkage to specialized support services as needed.
  • Provide care coordination and assistance to participants to address concerns.
  • Participate in mandatory external and internal meetings, training's, and case staffing.
  • Administer, lead, direct and supervise case managers to ensure all case managers are adequately trained.
  • Monitor agency level program compliance through conducting monthly audits and site visits.
  • Act as liaison in client/landlord relationships related to tenancy issues.
  • Employ motivational interviewing to educate, support, and motivate change during client interactions and other evidence-based techniques with staff to achieve individualized goals for the participants.
  • Assist VP and senior management with research, project management and writing grants.
  • Manged information systems (HMIS) and other database as needed.
  • Comply with Illinois Department of Human Service and development program standards and requirements for supportive housing services.
  • Complete comprehensive assessments such as suicide screenings, health risk screenings, PHQ-9 assessments and make appropriate recommendations for services base on assessment findings.



Home Health Care Coordinator

Addus Home Health Care
Homewood, IL
08.2015 - 02.2018
  • Provide instrumental activities of daily living (ADL and IADL) care, while properly ensuring the client's needs are kept. Assist with eating, bathing, dressing, grooming, toileting, transferring, meal prepping, housework, outside the home and medication management.
  • Traveled to participants homes to complete healthcare services and promote continuity of care.
  • Conduct routine inspections, identifying areas needing improvement and eliminating hazards posed to residents for continued compliance.
  • Monitored progress and documented participants health status changes to keep care team updated.
  • Develop a system of staff communication to ensure proper implementation of treatment plans, comprehensive patient care, policies and procedures.
  • Responsible for primary care, Identify and report quality care concerns and medication management.
  • Participate in multi-disciplinary patient care conferences, treatment plans, monitored acute conditions in collaboration with clinical teams.
  • Adheres to all maxim policies and procedures while providing services to participants.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Provide family members with general health education and tips for patient care.

Managed Health Care Associate

Have a Heart
Chicago Heights, IL
09.2014 - 02.2016
  • Provide instrumental activities of daily living (ADL and IADL) care, while properly ensuring the client's needs are kept. Assist with eating, bathing, dressing, grooming, toileting, transferring, meal prepping, housework, outside the home and medication management.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Collaborate with members to develop a member centric plan of care that incorporates a service plan to identify problems, goals and interventions.
  • Organized social activities, report unsafe conditions to prevent hazards. Assist with doctor visits, schedule meetings and perform record keeping.
  • Provide care coordination and assistance to members to address any concerns.
  • Provide linkage information to participants regarding their mental health status.
  • Attend staffings as required.

Education

Bachelor of Science - Communications Disorders With An Emphasis in Psych

Governors State University
University Park, IL
2014

AA - Business Pursued

Prairie State College
Chicago Heights, IL
2010

Skills

  • Needs assessment
  • Staff education and training
  • Treatment planning
  • Behavioral Management
  • Team-Building
  • Direct Patient Care
  • Case management
  • Patient Assessments
  • Interviewing skills
  • Documentation proficiency

Certification


Certifications and Qualifications


4+years working in the healthcare industry and related field

4+years working with diverse population in social service

Certification of Completion for IL Mentor Day

Trauma Informed Care

Adult Mental Health First Aid

Integrating Behavioral Health Support into Respite Care

Human Trafficking

Housing First Care Coordination for Individuals with Complex Conditions

Disability Rights and Access for All

Engaging with Pregnant and Parenting Youth

Domestic Violence

Timeline

Diversion Case Manager

Respond Now
11.2021 - Current

Lead Case Manager/Supervisor

Aunt Martha’s Health & Wellness
01.2019 - 11.2021

Home Health Care Coordinator

Addus Home Health Care
08.2015 - 02.2018

Managed Health Care Associate

Have a Heart
09.2014 - 02.2016

Bachelor of Science - Communications Disorders With An Emphasis in Psych

Governors State University

AA - Business Pursued

Prairie State College

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Terra L. Orr