Terrance Binion
Coldwater,MI
Summary
Experienced Store Manager with 9 years in retail and 14 years in customer service. Committed to boosting brand awareness and fostering customer loyalty. Recognized for driving results, increasing sales, and maintaining high standards of service. Skilled in creating collaborative and empowering environments that promote teamwork and trust. Outgoing and results-oriented, dedicated to cultivating a culture of excellence within the team.
Overview
10
10
years of professional experience
Work History
Store Manager
Skymint
08.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Skymint
02.2023 - 08.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Manager
Skymint
08.2022 - 02.2023
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Demonstrated knowledge of applicable laws regarding sale of cannabis products in order to ensure compliance with regulations.
Store Manager
Signet Jewelers
05.2017 - 05.2022
- Recognized as Signets Best 2018
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Evaluated store associates regularly to spot and develop new leadership talent
- Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share
- Taught employees how to connect with customers, build trust, and independently handle routine concerns
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Mentored many entry-level associates to achieve leadership positions
Assistant Store Manager
Signet Jewelers
07.2015 - 05.2017
- Exemplified leadership and maintained company standards and protocols in all locations
- Monitored and adjusted staff schedules based on business requirements
- Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
- Coordinated and supervised activities of team members to consistently meet customers’ needs
- Increased revenue and reduced risk by enforcing company policies and improving operations
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
Education
Certified Diamontologist - Diamontology
Diamond Council Of America
High School Diploma - Theatre and Communications
Albion College
Skills
- Training facilitation
- Inventory management
- Team conflict resolution
- Talent acquisition
- Customer relations management
- Established sales track record
- Managing performance review processes
- Organizational strategy development
- Effective time management
- Goal oriented
- Microsoft Office
Timeline
Store Manager
Skymint
08.2024 - Current
Assistant Store Manager
Skymint
02.2023 - 08.2024
Store Manager
Skymint
08.2022 - 02.2023
Store Manager
Signet Jewelers
05.2017 - 05.2022
Assistant Store Manager
Signet Jewelers
07.2015 - 05.2017
High School Diploma - Theatre and Communications
Albion College
Certified Diamontologist - Diamontology
Diamond Council Of America
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