Terrance Blair
Project Coordinator/ Technical Support
Nashville,TN
Summary
Driven Project Coordinator and Help Desk Support Specialist with a proven track record at Black Box Network Services, enhancing team productivity and project success through effective coordination and communication. Skilled in problem-solving and Linux, I've significantly increased repair success rates and customer satisfaction. Expert in leveraging technical and managerial skills to deliver results.
Overview
11
11
years of professional experience
Work History
Project Coordinator/Help Desk Support Specialist
Black Box Network Services
10.2021 - 08.2024
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Repair Technician/ INOCC Support
International Tower Lighting LLC
06.2019 - 10.2021
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Expanded technical knowledge through continuous education in industry developments and trends.
- Increased repair efficiency by implementing new soldering techniques for complex circuit board issues.
- Streamlined parts ordering process, ensuring timely completion of repairs without unnecessary delays.
Customer Support Tech Associate
CIGNA
05.2013 - 06.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Education
Associate of Science - Electronics Engineering Technology
ITT Technical Institute
Nashville, TN01.1999
Skills
- Problem-Solving
- DHCP
- Project Coordination
- Firewall
- Time Management
- Linux
- Detail Oriented
- Schematics
- LAN
- TCP/IP
- VPN
- Citrix
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchCompany CultureTimeline
Project Coordinator/Help Desk Support Specialist
Black Box Network Services
10.2021 - 08.2024
Repair Technician/ INOCC Support
International Tower Lighting LLC
06.2019 - 10.2021
Customer Support Tech Associate
CIGNA
05.2013 - 06.2020
Associate of Science - Electronics Engineering Technology
ITT Technical Institute
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