Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Terrance Brethour

Portland,OR

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Excellent oral and written communication skills including confidentiality and interpersonal skills. Motivated to maintain patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Referral Coordinator

Oregon Clinic
09.2023 - Current
  • Coordinated patient referrals to specialists, ensuring timely access to care
  • Maintain referral tracking system to ensure that all referrals are monitored and followed up on accordingly.
  • Communicated effectively with healthcare providers to confirm referral details for accurate care.
  • Maintained accurate patient records in EPIC EMR and Athena.

Office Support Assistant

Benchmade
04.2022 - 07.2023
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Branch Service Specialist

OnPoint Community Credit Union
04.2021 - 04.2023
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Performs both account and loan maintenance, assists with submitting necessary documentation to support transactions.
  • Effective liaison between customers and internal departments.

Bank Teller

OnPoint Community Credit Union
09.2020 - 04.2021
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Education

Associate of Science - General Studies

Portland Community College
Portland, OR
06.2021

Skills

  • Medical terminology
  • Referral coordination
  • Customer Data Confidentiality
  • EPIC and Athena knowledge
  • Authorization and tracking

Certification

  • CNP - Certified Notary Public

Personal Information

Title: Customer Service Associate

Timeline

Referral Coordinator

Oregon Clinic
09.2023 - Current

Office Support Assistant

Benchmade
04.2022 - 07.2023

Branch Service Specialist

OnPoint Community Credit Union
04.2021 - 04.2023

Bank Teller

OnPoint Community Credit Union
09.2020 - 04.2021

Associate of Science - General Studies

Portland Community College

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