Terrance Brown Jr
Louisville,KY
Summary
Proactive Medical Scheduler and Customer Service Representative with extensive experience in patient scheduling, HIPAA compliance, and payroll coordination. Proven track record in managing high call volumes, resolving patient inquiries, and ensuring accurate payroll processing. Bringing strong organizational skills and a collaborative approach to improve operational efficiency and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Scheduler
Aptiva Health
09.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Answered phone calls and messages for 25-physician 8 medical facility, scheduling appointments, and handling patient inquiries.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Assisted with front desk tasks such as check-ins and check-outs, contributing to seamless patient experience.
- Trained new staff on scheduling software and best practices, maintaining high standards of service.
- Improved accuracy in patient data entry, minimizing scheduling errors and patient inconvenience.
Medical Customer Service Representative
Aptiva Health
01.2022 - Current
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Payroll Coordinator Remote
Symmetry Surgical
04.2017 - 07.2022
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 350 employees.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Collaborated with HR department to maintain accurate employee records, ensuring seamless integration with the payroll system.
- Created new hire and termination documents for payroll.
Data Entry Clerk Hybrid
Symmetry Surgical
09.2016 - 04.2017
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Maintained high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through use of keyboard shortcuts and customized software tools.
- Created and maintained data entry logs to track data entry activities.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Science - Computer And Information Systems Security
Sullivan College of Technology And Design
Louisville, KY01.2023
Bachelor of Science - Nursing
Galen College of Nursing
Louisville, KY08.2016
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05.2016
Skills
- Appointment Coordination
- Data Entry
- Patient Scheduling
- Data entry proficiency
- Documentation and Recordkeeping
- Relationship Building
- Fast Typing Speed
- Office Administration
- Bookkeeping
- Medical Terminology
Accomplishments
- Supervised team of 30 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Medical Scheduler
Aptiva Health
09.2023 - Current
Medical Customer Service Representative
Aptiva Health
01.2022 - Current
Payroll Coordinator Remote
Symmetry Surgical
04.2017 - 07.2022
Data Entry Clerk Hybrid
Symmetry Surgical
09.2016 - 04.2017
Bachelor of Science - Computer And Information Systems Security
Sullivan College of Technology And Design
Bachelor of Science - Nursing
Galen College of Nursing
High School Diploma -
Pleasure Ridge Park High School
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