Terrance Burston
Richmond,VA
Summary
Certified Salesforce Associate with a strong foundation in Salesforce platform development, configuration, and administration, seeking a dynamic role within a forward-thinking company. I bring 8 years of extensive experience as a Windows Administrator, where I honed my skills in system monitoring, security management, and process automation. My technical expertise is complemented by a proven ability to optimize system performance, manage large-scale deployments, and implement robust solutions that align with business objectives. Eager to leverage my combined Salesforce and Windows Administration skills to drive innovation and efficiency in a new role. My Excellent reputation for resolving problems and improving customer satisfaction. Oversees routine maintenance checks and software update schedules to reduce downtime and likelihood of security compromises. Experienced handling complex and problematic situations with analytical thinking and excellent troubleshooting abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Salesforce Systems Engineer
ADT Security
09.2022 - Current
- Writing and maintaining custom Apex classes, triggers, and batch processes to implement complex business logic
- Creating and maintaining Visualforce pages for custom user interfaces and functionality.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Building custom user interfaces using Lightning Web Components (LWC) or Aura Components.
- Designing and creating custom objects, fields, page layouts, and record types to meet business needs.
- Creating and managing workflow rules, approval processes, and process builders to automate business processes.
- Managing profiles, roles, permission sets, and sharing rules to ensure data security and proper access control
- Monitoring the performance of Salesforce applications and resolving issues related to slowdowns or errors
- Ensuring data quality by identifying and removing duplicates, correcting errors, and enforcing data validation rules
- Developing and maintaining integrations between Salesforce and other systems using REST/SOAP APIs
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Managing sandboxes for development and testing, ensuring they are properly refreshed and in sync with production.
- Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
Windows Administration Engineer
United Parcel Service
09.2021 - 09.2022
- Managed the entire lifecycle of software components, from requirements through design, testing, development, release, and decommissioning
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Responding to and resolving technical issues reported by users or identified through monitoring.
- Performed root cause analysis for implementation errors and provided the team information.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Audit computer users and groups for best practices
- off and onboard new hires into the system and manage their access
- Update security polices and certificate expirations
- Deploying new software and updates, configuring applications, and troubleshooting installation issues
- Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
Desktop Support Engineer
Delaware Valley Floral Group
07.2018 - 09.2021
- Purchased, setup and installed new computers
- Learned and implemented new software testing procedures
- Reset Passwords adjust character limit as needed
- Configured users groups and computers
- Configured group policy manage forest and domain infrastructure
- Create domain and organizational trust
- Deploy group policies for Windows users using Active Directory and Workgroup security policies.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
Systems Engineer
CRW Auto Parts
06.2012 - 06.2018
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies
- Proactively monitor and suggest upgrades
- Continually find ways to improve the overall performance of Windows systems
- Purchased, setup and installed new computers
- Enhanced helpdesk ticketing system, resulting in 20% reduction in support call turnaround time
- Ensure policies, procedures & documentation meet compliance and internal/external audit requirements
- Maintained servers and systems to keep networks fully operational during.
- Conducted end-user reviews for modified and new systems.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Verified compliance with applicable performance metrics and compatibility expectations.
Machine Operator
M.T.I Silicone Rogers Corp
01.2008 - 06.2012
- Maintain machines quality and adjust mechanisms to maintain the availability
- Perform and record all in-process inspection/testing relating to maintaining product
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Courier
Frontier Courier
06.2005 - 12.2007
- Responsible for timely transportation of various specimen and material
- Ensure excellent customer service at pick-up and drop-off locations
- Independently working of various routes specified by the company
- Maintain and ensuring safe driving practices while in the company car
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Education
HS Diploma -
Henrico High School
Richmond, VASkills
- Troubleshooting
- User Support
- System Testing
- Technical Support
- Programming
- TCP/IP protocol
- Continuous Improvement
- Data Analysis
- IT Infrastructure
- Systems Analysis
- Sales Force certified associate certification
Certification
Computer Certificate: Computer & Information Science
Sales Force Certified Associate
November 2023
Accomplishments
- Led the migration of a legacy CRM system to Salesforce, ensuring data integrity, minimal downtime, and improved user adoption
- Streamlined sales processes by implementing Salesforce automation tools like Workflow Rules, Process Builder, and Flows, resulting in a 20% reduction in manual tasks
- Configured robust security measures, including role hierarchies, sharing rules, and encryption, to ensure compliance with industry standards and protect sensitive customer data.
- Automated data import, export, and cleansing processes using Data Loader and custom scripts, reducing errors and improving data accuracy.
Timeline
Salesforce Systems Engineer
ADT Security
09.2022 - Current
Windows Administration Engineer
United Parcel Service
09.2021 - 09.2022
Desktop Support Engineer
Delaware Valley Floral Group
07.2018 - 09.2021
Systems Engineer
CRW Auto Parts
06.2012 - 06.2018
Machine Operator
M.T.I Silicone Rogers Corp
01.2008 - 06.2012
Courier
Frontier Courier
06.2005 - 12.2007
HS Diploma -
Henrico High School