Terrance Cisneros
Appleton,WI
Summary
Dynamic, results-oriented hardworker with extensive experience in the hospitality and food service industries, also a Cook/Lead Kitchen Supervisor at Culvers. Maintaining customer satisfaction and streamlining operations, showcasing TLC with peoples orders and having them sent out under companies policy on Drive Thru order times. Proven track record in improving cleanliness standards and reducing guest complaints by overhauling procedures and leading by example with such outstanding cleaning at locations such as plexus NNO.
Overview
12
12
years of professional experience
Work History
Cook/Lead Kitchen Supervisor
Culvers
01.2020 - 04.2024
- Maintained food safety and sanitation standards.
- Prepared and served various food items in fast-paced environment.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Head Housekeeping Supervisor
Courtyard Riverfront by Marriott
07.2017 - 11.2019
- Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
- Overhauled lost-and-found procedures to minimize misplaced items while improving property-wide organization methods.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
Custodian
Jacks Maintenance
09.2014 - 06.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Moved furniture for cleaning and set up for special events.
Smoothie Maker
Tropical Smoothie Cafe
07.2013 - 08.2014
- Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Solved problems, finding possible causes, and taking action to correct.
Line Cook
Papa Murphy's Take and Bake Pizza
05.2012 - 12.2012
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
High School Diploma -
Appleton East High School
2121 E Emmers Dr Appleton WI 5491506-2013
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Quick Learner
- Excellent Communication Skills
- Reliable
- Work well alone or with team/crew
- Detail oriented
- Critical Thinker
- Detail Oriented
Timeline
Cook/Lead Kitchen Supervisor
Culvers
01.2020 - 04.2024
Head Housekeeping Supervisor
Courtyard Riverfront by Marriott
07.2017 - 11.2019
Custodian
Jacks Maintenance
09.2014 - 06.2017
Smoothie Maker
Tropical Smoothie Cafe
07.2013 - 08.2014
Line Cook
Papa Murphy's Take and Bake Pizza
05.2012 - 12.2012
High School Diploma -
Appleton East High School
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