Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrance Coltrane

Desert Hot Springs,CA

Summary

Dynamic and results-driven professional with extensive experience in the food and beverage industry, notably at Peets Coffee And Tea. Excelled in roles requiring exceptional customer service and team leadership, significantly enhancing team efficiency and customer satisfaction. Skilled in cash handling and POS system operation, demonstrating a proven track record of managing financial transactions accurately and fostering a collaborative team environment.

Overview

14
14
years of professional experience

Work History

Barista

Peets Coffee And Tea, & Santoro Coffee
10.2023 - Current

Clerk

Chevron ExtraMile
10.2023 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Team Member/ Head Coach (GM)

Sweetgreen
11.2017 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • As Head Coach, prioritized training, scheduling, and business needs based on P&L while maintaining profitability. To include inventory management, staffing levels and ordering.

Produce Clerk

Sprouts Farmers Market Inc, Grocery
06.2016 - 09.2018

Server / Assistant Manager

Cafe Crepe
10.2011 - 08.2016

Shift Supervisor

Peets Coffee And Tea
11.2010 - 01.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Education

Graphic Design

Wayne State University
Detroit, MI

Diploma - General Studies

Mackenzie High School
Detroit, MI
07.2001

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Adaptive and creative
  • Order Taking
  • Cash Register Operation
  • Safe Food Handling
  • Excellent memory
  • Safe Food Handling Practices
  • POS Systems
  • Food Preparation
  • Menu Memorization
  • POS System Operation
  • Time Management
  • Teamwork and Collaboration

Timeline

Barista

Peets Coffee And Tea, & Santoro Coffee
10.2023 - Current

Clerk

Chevron ExtraMile
10.2023 - Current

Team Member/ Head Coach (GM)

Sweetgreen
11.2017 - 08.2023

Produce Clerk

Sprouts Farmers Market Inc, Grocery
06.2016 - 09.2018

Server / Assistant Manager

Cafe Crepe
10.2011 - 08.2016

Shift Supervisor

Peets Coffee And Tea
11.2010 - 01.2012

Graphic Design

Wayne State University

Diploma - General Studies

Mackenzie High School

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Terrance Coltrane