Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrance Cotton

Summary

Talented professional seeking new endeavors

Overview

19
19
years of professional experience

Work History

Delivery Driver, Rideshare Agent

Uber and Doordash
01.2021 - Current
  • Efficiently delivered food orders from restaurants and grocery stores to customers.
  • Ensured the safe handling of food and beverages, maintaining cleanliness and safety standards.
  • Adhered to traffic laws and regulations during deliveries and passenger trips.
  • Safely transported passengers from point A to point B.
  • Maintained vehicle cleanliness to ensure passenger satisfaction.

Houseman/Housekeeping Attendant

Double Tree by Hilton Silver Spring/Hotel Silver Spring
04.2020 - 08.2021
  • Maintained cleanliness in public areas by promptly addressing debris, linen, and spills.
  • Safely removed heavy items from rooms and conducted carpet shampooing to uphold cleanliness standards.
  • Managed laundry flow to ensure timely delivery of linens and responded to guest requests with professionalism.
  • Replenished supplies and amenities in guest rooms, delivered and retrieved items on loan, and executed rotation cleaning duties.
  • Anticipated guests' needs, resolved complaints effectively, and maintained cleanliness, sanitation, and organization of work areas.
  • Emptied trash containers, replaced soiled bed linens, cleaned closets, and realigned furniture according to the floor plan.
  • Updated the status of cleaned rooms and restocked the cleaning cart at the end of each shift.

Overnight Stocker

Harris Teeter
10.2019 - 04.2020
  • Assisted with the safe unloading of stock deliveries to the store
  • Operated manual pallet jacks to transport stock to designated locations efficiently
  • Broke down pallets to ensure equitable workload distribution among team members
  • Placed orders for items in short supply within designated areas
  • Set up promotional displays to enhance sales visibility
  • Consolidated and organized excess inventory to maximize safety and efficiency
  • Ensured all items on shelves were neatly arranged for optimal presentation

Server

Mussel Bar
04.2019 - 10.2019
  • Warmly welcomed and greeted guests upon arrival
  • Prepared the dining area for service prior to restaurant opening
  • Executed closing duties as assigned by the closing team
  • Provided information on the regional characteristics and flavor profiles of oysters offered
  • Shared knowledge of beer and alcohol selections with guests

Server

Terrain Cafe
09.2018 - 03.2019
  • Welcomed and seated guests.
  • Prepared dining area and executed closing duties.
  • Provided information on oysters, beverages, specials, and menu changes.
  • Made personalized recommendations and addressed menu questions.
  • Took and entered orders, delivered food and drinks promptly.
  • Cleared and reset tables, maintained clean service areas.
  • Monitored dining experiences, handled payments, and expressed gratitude to guests.
  • Collaborated with staff to ensure smooth operations.

Serving Supervisor

Pizzeria Vetri
06.2011 - 06.2018
  • Welcomed and greeted guests.
  • Prepared dining area for service.
  • Executed closing duties.
  • Provided information on oysters and beverages.
  • Informed guests about specials and menu changes.
  • Made personalized recommendations.
  • Addressed questions about menu items.
  • Took and entered food and beverage orders.
  • Delivered food and drinks promptly.
  • Cleared and replaced table settings.
  • Performed side work during shifts.
  • Maintained clean service areas.
  • Monitored guests' dining experiences.
  • Prepared final bills and handled payments.
  • Collaborated with service staff.
  • Expressed gratitude to guests.
  • Supported smooth restaurant operations.

Housekeeping Attendant

Gaylord National Resorts and Conventions
01.2006 - 01.2010
  • Cleaned guest rooms (dusting, mopping, sweeping)
  • Managed and replenished room inventory
  • Restocked amenities per standards
  • Delivered and retrieved loan items (e.g., irons)
  • Performed rotation cleaning (steam cleaning carpets, deep cleaning)
  • Anticipated and responded to guests' needs
  • Resolved guest complaints
  • Maintained cleanliness and organization of work areas
  • Emptied trash, replaced dirty terry, made beds with fresh linens
  • Replaced laundry bags and slips
  • Cleaned closets and door tracks
  • Ensured correct placement of hangers, blankets, pillows, luggage racks
  • Realigned furniture
  • Updated cleaned room status on assignment sheets
  • Restocked cleaning cart at shift end

Education

High School - Hospitality and Lodging Management

Marriott Hospitality High School
Washington DC
06.2010

Skills

  • Organization
  • Time management
  • Cleanliness
  • Reviewing Different Items
  • Video Editing
  • Sales
  • Marketing
  • Graphic Design

Timeline

Delivery Driver, Rideshare Agent

Uber and Doordash
01.2021 - Current

Houseman/Housekeeping Attendant

Double Tree by Hilton Silver Spring/Hotel Silver Spring
04.2020 - 08.2021

Overnight Stocker

Harris Teeter
10.2019 - 04.2020

Server

Mussel Bar
04.2019 - 10.2019

Server

Terrain Cafe
09.2018 - 03.2019

Serving Supervisor

Pizzeria Vetri
06.2011 - 06.2018

Housekeeping Attendant

Gaylord National Resorts and Conventions
01.2006 - 01.2010

High School - Hospitality and Lodging Management

Marriott Hospitality High School
Terrance Cotton