Summary
Overview
Work History
Education
Skills
Timeline
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Terrance Davis

Las Vegas

Summary

Adept at managing high-stress situations, I excelled as a Customer Service Representative at Walt Disney World Resort, enhancing customer loyalty through empathetic complaint resolution. Skilled in critical thinking and data entry, I efficiently handled escalated calls, significantly improving resolution satisfaction. My approach combines active listening with comprehensive product knowledge, driving repeat business and operational excellence.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walt Disney World Resort
01.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science - Real Estate

College of Southern Nevada
Las Vegas, NV
03-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Building rapport
  • Live chat support
  • Product knowledge
  • Call center operations

Timeline

Customer Service Representative

Walt Disney World Resort
01.2024 - 12.2024

Associate of Applied Science - Real Estate

College of Southern Nevada

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Terrance Davis