Terrance Dewitt
Customer Service
Katy,TX
Summary
Hardworking employee enthusiastic about learning the customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Online Order Pickup/Delivery Driver
Walmart
Houston, Alabama
07.2017 - Current
- Fulfilling customers orders by reviewing, preparing, and packaging merchandise
- Making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction
- Giving customers and delivery drivers their orders once arrived for pickup
- Calling customers to get an update on their delivery experience with their order
- Answered customer questions about products and services
- Promote department services and offerings to customers
- Delivered packages to customer doorsteps and business offices
- Operated vehicle safely in highly congested areas with no traffic violations
Cashier
Chuck E Cheese
Houston, TX
10.2014 - 08.2015
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintained cash drawer of $200 or more per shift
- Addressed customer needs and made product recommendations to increase sales
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Answered questions about store policies and addressed customer concerns
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT 08.2024 - Current
High School Diploma -
Sharpstown High School
Houston, TX 08.2012 - 05.2015
Skills
Customer Service
Adaptive and Flexible
Time Management
Engaging with Diverse Customers
Excellent Written and Verbal Communication
Accurate Money Handling
Multitasking
Order Picking and Processing
Emotional Intelligence
Active Listening
Solution Oriented Professional
Skilled Collaborator
Timeline
Bachelor of Science - Psychology
Western Governors University
08.2024 - Current
Online Order Pickup/Delivery Driver
Walmart
07.2017 - Current
Cashier
Chuck E Cheese
10.2014 - 08.2015
High School Diploma -
Sharpstown High School
08.2012 - 05.2015
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