TERRANCE DIXON
New York City,NY
Summary
Resourceful Director of Facilities and Operations known for achieving high levels of productivity and efficiency in task completion. Skilled in strategic planning, project management, and sustainable operations. Excel in leadership, communication, and problem-solving to deliver results that meet organizational needs. Committed to fostering teamwork and excellence in service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Facilities and Operations
Metropolitan college of New York
New York, New York
06.2025 - Current
- Oversaw budgeting process for operational costs in facilities management, ensuring alignment with organizational goals.
- Conducted periodic inspections of buildings to proactively identify and address potential issues.
- Planned and coordinated activities related to the maintenance, repair, renovation, construction, and expansion of facilities.
- Inspected buildings periodically to identify any potential issues that need addressing.
- Negotiated contracts with service providers, optimizing terms for waste removal and energy supply services.
Facilities and Operations Coordinator
NYU Tandon School Of Engineering
Brooklyn, New York
11.2024 - 06.2025
- Identified improvement areas and implemented processes that enhanced company quality and performance.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Ensured compliance with organizational policies, regulations, and standards.
- Coordinated interdepartmental communications to streamline operations.
- Assessed upcoming projects to forecast projected resource requirements.
- Oversaw disposal of surplus property to maintain organization and compliance.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Conducted regular building inspections to identify potential safety risks and recommended aesthetic improvements.
Facilities Coordinator
Marken
Jamaica, NY
10.2022 - 11.2024
- Coordinated relocations and remodeling projects, managing ordering of furniture and supplies to enhance workspace functionality.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Ensured compliance with safety regulations through regular inspection of fire extinguishers, smoke alarms, exit signs.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Conducted regular inspections of building systems, such as plumbing and electrical wiring, to identify potential problems before they arise.
- Oversaw facility-related invoices and vendor contracts, ensuring timely processing and compliance with budgetary guidelines.
- Recruited, trained, managed and evaluated performance of staff members involved in daily operations.
- Surveyed facility to maximize safety and security.
- Directed vendor management and contract supervision to maintain a productive office environment.
Corporate Accounts Logistics Coordinator
MTS Pro services
New York, NY
03.2019 - 10.2022
- Generated and reviewed inventory and service reports, verifying the accuracy and investigating discrepancies. While also maintaining accurate cycle counts and organizing and supporting client inventory. Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Managed corporate warehousing and repair accounts, serving as the primary contact for client requests and sales quotations.
- Managed day-to-day shipping and receiving, overseeing a large number of packages in a 24-hour period.
- Developed processes for tracking inventory levels, shipments, and deliveries.
Senior Logistics Coordinator
Day & Nite/All Service's
Floral Park, NY
09.2015 - 02.2019
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Maintain and manage over 50 client accounts.
- Manage a team of 40 technicians/service managers across 5 states (DC,GA,NC,SC,VA) and serve as primary contact for all clients in those states.
- Reviewed supplies inventory levels and purchased necessary items.
- Presented and explained work orders to team.
- Managed paperwork and necessary information required for client shipments.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reported employee time, job expenses and inspections results in work records.
- Examined freight to determine loading sequences.
- Supervised driver dispatching, route planning and vehicle tracking for over 40 drivers.
- Directed team activities by establishing task priorities and providing guidance.
- Planned routes for drivers based on customer requirements while optimizing fuel consumption.
Sales Supervisor
Sprint
Buffalo, NY, NY
11.2013 - 08.2015
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Recruited and trained new employees to meet job requirements.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
Facilities and Operations Coordinator
NYU Tandon School Of Engineering
Brooklyn, New y
Education
Bachelor of Arts - Journalism, Broadcast
University At Buffalo
Buffalo, NY05.2016
Associate of Arts - Sports Management
Globe Institute of Technology
New York, NY08.2013
Skills
- Verbal and Written Communication
- Complex Problem Solving
- Management and leadership
- High-pressure environments
- Data entry and Evaluation
- Supply Chain Operations
- Relocations
- Facility management principles
- Excellent multi-tasker
- Administration and Bookkeeping
- Computer-Based Inventory System
- Transportation Management
- Building operations
- Work order management
- Vendor coordination
- Conflict management
Certification
- CPR Certification
- Personal Trainer Certification
Timeline
Director of Facilities and Operations
Metropolitan college of New York
06.2025 - Current
Facilities and Operations Coordinator
NYU Tandon School Of Engineering
11.2024 - 06.2025
Facilities Coordinator
Marken
10.2022 - 11.2024
Corporate Accounts Logistics Coordinator
MTS Pro services
03.2019 - 10.2022
Senior Logistics Coordinator
Day & Nite/All Service's
09.2015 - 02.2019
Sales Supervisor
Sprint
11.2013 - 08.2015
Facilities and Operations Coordinator
NYU Tandon School Of Engineering
Bachelor of Arts - Journalism, Broadcast
University At Buffalo
Associate of Arts - Sports Management
Globe Institute of Technology